Publications
08/07/2019
Presentations
08/01/2019
Publications
07/12/2019
Executive Mail Center Manager (EMCM)

The Executive Mail Center Manager course is a comprehensive training program that is designed for individuals who wish to develop Mail Center Management skills. It offers a professional designation that emphasizes professionalism in Mail Center Management.

Publications
07/12/2019
Mail Design Professional (MDP)

The Mail Design Professional (MDP) course provides in depth training on postal standards related to designing letter and flat mail to facilitate processing on high-speed automated equipment while maximizing cost effectiveness and reducing processing delays.

Publications
06/17/2019
Applications/ Forms
06/14/2019
Presentations
04/24/2019
Publications
04/19/2019
Publications
04/19/2019
Publications
03/22/2019
Publications
03/19/2019
Presentations
03/12/2019
Publications
02/15/2019
Presentations
02/11/2019
Publications
02/01/2019
Publications
01/30/2019
Publications
01/30/2019
Publications
01/30/2019
Publications
01/30/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/27/2019
Presentations
01/25/2019
Publications
01/17/2019
Publications
01/17/2019
Publications
01/17/2019
Presentations
01/17/2019
Publications
01/17/2019
Publications
01/17/2019
Presentations
01/15/2019
Presentations
01/15/2019
Presentations
01/01/2019
UAA Mail Process Flow Workshop-in-a-Box

This workshop will take a deep dive into how undeliverable as addressed (UAA) mail moves through the US Postal Service’s mail processing system.

Presentations
01/01/2019
Postal Customer Council (PCC) Workshop: Lithium Batteries and Hazardous Materials

The United States Postal Service works closely with federal and international agencies to keep the mail safe for its customers, its employees, and the modes by which it will be transported.

Presentations
01/01/2019
Webinar Notes: USPS® Hold For Pickup

This document provides information on the Hold For Pickup webinar.

Presentations
01/01/2019
The Value of PCC Membership: Speaker Notes

This presentation gives a brief history of PCC, current information related to PCC, and testimonials to the value that PCC provides.

Presentations
01/01/2019
UAA Mail Process Flow Workshop-in-a-Box Speaker Notes

This workshop will take a deep dive into how undeliverable as addressed (UAA) mail moves through the US Postal Service’s mail processing system.

Presentations
01/01/2019
The Value of PCC Membership

This presentation gives a brief history of PCC, current information related to PCC, and testimonials to the value that PCC provides.

Presentations
01/01/2019
Informed Delivery PCC

Informed Delivery is a consumer-facing feature offered by the US Postal Service that allows us to tie hardcopy mail to our daily digital lives.

Presentations
01/01/2019
Basic Design Elements for Flats w/speaker notes

This workshop is the 2nd installment of a 3 part series focusing on Basic Design Elements.

Presentations
01/01/2019
Basic Design Elements for Flats

This workshop is the 2nd installment of a 3 part series focusing on Basic Design Elements.

Presentations
01/01/2019
Basic Design Elements for Letters and Cards

This workshop is 1 of a 3 part series focusing on Basic Design Elements.

Presentations
01/01/2019
Informed Delivery PCC with Notes

Informed Delivery is a consumer-facing feature offered by the US Postal Service that allows us to tie hardcopy mail to our daily digital lives.

Presentations
01/01/2019
Basic Design Elements for Folded Self-Mailers, Booklets, and Discs with Notes

This workshop is the 3rd installment of a three-part series focusing on Basic Design Elements.

Presentations
01/01/2019
Presentations
01/01/2019
Presentations
01/01/2019
Basic Design Elements for Letters and Cards w/speaker notes

This workshop is 1 of a 3 part series focusing on Basic Design Elements.

Presentations
01/01/2019
Hold for Pickup

This PCC Workshop-in-a-box provides you with an overview of the Hold For Pickup service.

Presentations
01/01/2019
Basic Design Elements for Folded Self-Mailers, Booklets, and Discs

This workshop is the 3rd installment of a three-part series focusing on Basic Design Elements.

Publications
12/14/2018
Presentations
12/11/2018
October Policy Cafe - Publication 286

A presentation to assist all PCCs with policy.

Presentations
11/06/2018
Presentations
11/06/2018
Presentations
11/06/2018
Publications
11/02/2018
Publications
10/31/2018
PCC Cafe Publication 286 Questions and Answers

Answers to questions asked during the Café.

Publications
09/17/2018
Publications
09/14/2018
Publications
08/15/2018
Presentations
08/01/2018
July Membership Café – How to Recruit, Retain and Reward

A presentation to assist all PCCs with their membership.

Publications
07/12/2018
Certified Direct Mail Professional (CDMP)

The Certified Direct Mail Professional (CDMP) is designed for the mailing industry professional to develop and strengthen core skills that build and maintain successful Direct Mail business within this highly competitive environment.

Publications
06/20/2018
Publications
04/15/2018
Publications
03/20/2018
Publications
02/20/2018
Presentations
01/31/2018
January Communications Café - Maximize Your Events

A presentation geared to help PCCs promote events strategically and effectively to attract members and prospects to participate in PCC events.

Publications
01/31/2018
January Communications Café - Marketing Calendar

A tool PCCs can use for planning and marketing their events for an entire year.

Publications
12/01/2017
Postal Customer Council Advisory Committee (PCCAC) Charter

The Postal Customer Council (PCC) Charter provides guidance on PCC practices and bringing PCCs together for mutual gain in accomplishing the PCC Mission.

Presentations
11/16/2017
PCC Postal Customer Café - PCCAC Policy Administration

To be in compliance, learn more about PCC social media and email policies.

Tools
06/06/2017
PCC Goal Setting Guide

Use this guide as a platform to establish obtainable goals for your PCCs.

Tools
06/06/2017
PCC Recruiting Ideas/Strategies

Learn key attributes to recruiting new PCC members.

User Guides
06/06/2017
GCPCC Sample By-Laws

The Greater Charlotte Postal Customer Council has established a great set of by-laws for their PCC. Feel free to use their by-laws as a basis to create/edit by-laws for you individual PCC.  

Data Files
06/06/2017
PCC Board Structure Responsibilities

Establish a set of responsibilities for your PCC Executive Board members.

User Guides
06/05/2017
Sample Board Meeting Minutes

Sample of PCC Board Meeting Minutes Document.

Publications
06/05/2017
PCC Executive Board Member Commitment Letter

The purpose of this letter is to share with you the commitment that each Executive Board member makes toward the organization, and what your contribution and expectations would be as an Industry Executive Board member.

Publications
06/05/2017
Publications
05/16/2017
Policy Administration Starter Kit

The purpose of the starter kit is to simply make sure that all PCCs are focusing on the same mission and have a consistent message and value across the country.  

Publications
05/10/2017
New! US Postal Service Shipping (May 2017) notes

Package delivery expectations are continuously changing.

Announcements
02/07/2017
Western Area Focus Group Agenda (March 2017)

An overview of events for the joint Mailing Industry Focus Group and PCC meeting to be held in Las Vegas, NV on Friday March 3, 2017.

Announcements
12/23/2016
Presentations
12/12/2016
Presentations
11/18/2016
Postal Customer Council (PCC) Workshop: Share Mail (Speaker Notes)

This document contains the speaker notes related to the Share Mail Workshop-in-a-Box.

Presentations
11/18/2016
Postal Customer Council (PCC) Workshop: Share Mail

This workshop goes over share mail: a creative twist on domestic direct mail postage. 

Applications/ Forms
11/08/2016
PCC Award of Excellence

This document is the PCC Award of Excellence certificate. 

Applications/ Forms
11/08/2016
Certificate of Participation

This document is a certificate of participation for the PCC communitity.

Applications/ Forms
11/08/2016
Certificate of Appreciation

This document is a certificate of appreciation for PCC community.

Presentations
10/23/2016
Full-Service Intelligent Mail Options for Small Business Notes (October 2016)

The Intelligent Mail barcode is transforming the entire mail supply chain in new and exciting ways.

Fact Sheets
10/17/2016
Postal Customer Council (PCC) LinkedIn Pilot Discussion Group About Us

This document provides an overview of the community rules for the PCC LinkedIn Discussion Group.

Presentations
10/12/2016
Presentations
10/03/2016
Full-Service Intelligent Mail Options for Small Business

This presentation from a September 2016 PPC Workshop provides an overview, benefits, and steps to getting started with Full-Service Intelligent Mail.

Presentations
10/03/2016
Full-Service Intelligent Mail Options for Small Business (with notes)

This presentation from a September 2016 PPC Workshop provides an overview, benefits, and steps to getting started with Full-Service Intelligent Mail.

Fact Sheets
09/18/2016
PCC® Membership Brochure

A program offered by the Postal Service, the PCC® helps large and small businesses maximize profits with mailing and shipping.

Announcements
09/13/2016
PCC Best Practice: Central Ohio PCC Builds Membership Through Sponsor Promo Codes

Like other industry organizations in these tough times, many PCCs are finding it harder and harder to attract members to their events. 

Applications/ Forms
09/12/2016
PCC Financial Reporting Template

The financial reporting template for Postal Customer Council (PCC) treasurers. 

Fact Sheets
09/12/2016
PCC Mentoring Program

There are many ways for one PCC to help another PCC.  Advising, sharing, collaborating, co-hosting, partnering, and pooling resources are just a few suggestions.  Many PCC interactions are casual or situational and do not need a formal basis to be beneficial.  However, when a PCC decides that they would like to enter into a more formal relationship with another PCC – then the relationship may benefit both parties by adding more structure.

Applications/ Forms
09/02/2016
PCC Application

The PCC charter application is required to be submitted to the National PCC team and the local Postal Service District Manager in order to become a local PCC group.

Quick Service Guides
09/02/2016
PCC By-laws Template

This document lists the recommended bylaws for local postal customer councils.

Presentations
08/12/2016
Presentations
07/12/2016
Announcements
06/23/2016
Announcements
05/26/2016
Postal Customer Council (PCC) Insider

This document provides PCC insider related information (memebership, education, communication, policy administration, and notices).

Announcements
03/18/2016
Postal Customer Council (PCC) Workshop: Secure Destruction

A Postal Customer Council (PCC) workshop presentation on Secure Destruction, as part of the new sustainable BlueEarth mail service offering.

Fact Sheets
03/18/2016
PCC Workshops-in-a-Box: Secure Destruction Industry Information

This document provides industry information about the USPS BlueEarth Secure Destruction program. 

Presentations
03/18/2016
Postal Customer Council (PCC) Workshop: Business Mail 101

This presentation provides information on the basics of discounted mail.

Presentations
02/01/2016
Postal Customer Council (PCC) Workshop: Rethink Catalogs as Part of Your Marketing Mix

This presentation provides information on PCC's effort to "Rethink Catalogues - Bridge Marketing Channels".

Publications
02/01/2016
Postal Customer Council (PCC) Insider: February 2016

This document provides an update on PCC insider news for February 2016.

Announcements
02/01/2016
PCC Insider: February 2016

This edition provides information on PCC Bootcamps and events. 

Presentations
01/16/2016
Postal Customer Council Advisory Committee (PCCAC) Meeting Minutes: January 11, 2016

This document provides meeting minutes on the PCC Advisory Committee Meeting from January 11, 2016.

Presentations
01/02/2016
Postal Customer Council (PCC) Workshop: Digital Solutions

This presentation will review what the USPS Digital Solutions team is doing to implement digital identity services, digital security products and digital applications to support USPS products and services.

Publications
01/01/2016
Postal Customer Council (PCC) Insider: January 2016

This document provides an update on PCC insider news for January 2016.

Presentations
12/18/2015
Postal Customer Council (PCC) Workshop: Designing Mail for Success

This presentation provides information on designing mail for success.

Presentations
11/30/2015
Postal Customer Council (PCC) Meeting Minutes: Summary of PCC Membership Cafe

This document provides a meeting minutes summary of PCC Membership Cafes.

Presentations
09/18/2015
Postal Customer Council (PCC) Workshop: Rethink Shipping

This presentation provides information on PCC's effor to "rethink shipping".

Publications
09/12/2015
PCC Insurance Letter Template

Reply letter upon receiving an insurance verification request in connection with an upcoming PCC event or meeting. 

Announcements
09/01/2015
Postal Customer Council (PCC) Insider

PCC newsletter, including updates on membership, education, communication, and policy.

Presentations
09/01/2015
Postal Customer Council (PCC) Workshop: The Power of Mail

Marketers spend $44.5 billion annually on direct mail campaigns.

Presentations
08/18/2015
Postal Customer Council (PCC) Workshop: USPS® Returns

This presentation provides information on returns market and opportunity.

Presentations
08/18/2015
Postal Customer Council (PCC) Workshop: Pickup Service

This presentation includes information on Eligible Products, Service on USPS.com, Scheduling a Pickup on USPS.com, Bulk File Upload Package Pickup, Scheduling Pickup On Demand on USPS.com, and Editing a Pickup Request on USPS.com.

Presentations
01/13/2014
PCC Best Practices: Online Seminars Offer Anytime, Anywhere Learning

The Capital Region PCC in Albany, NY, offers interactive Web casts delivered by knowledgeable industry experts as a low-cost option for its educational programs.

Presentations
04/01/2013
Postal Customer Council (PCC) Workshop: USPS® 5 Year Business Plan

This presentation provides information on the USPS/PCC five year business plan.

Fact Sheets
02/13/2011
PCC Management Insights: Network Branding

As United States Postal Service (USPS)-sponsored organizations, each Postal Customer Council (PCC) is responsible for building and sustaining the USPS / PCC Network brand.

Fact Sheets
11/14/2010
PCC Management Insights: Great Partnerships…Working Together

The Postal Customer Council (PCC) Network represents a well established partnership between business mailers and the Postal Service (USPS).  This long standing partnership continues to grow stronger each and every year.   We have a lot to be proud of! 

Fact Sheets
09/13/2010
PCC Management Insights: U.S. Postal Service as a Sustainability Leader

The U.S. Postal Service’s (USPS) vision is simple — be a sustainability leader.

Fact Sheets
07/15/2009
Use of PCC Logo and other Postal Service Intellectual Property

The Postal Service brand is much more than a logo or a word.

Applications/ Forms
03/12/2009
Non-Disclosure Agreement (NDA) Form/ Sample Letter for PCC Use

The purpose of this Agreement is to facilitate disclosure of Confidential Information by the Postal Service to the Company for the Intended Purpose.

Fact Sheets
02/15/2009
PCC Access to and Use of Mailing Lists and Other List Data

This article will outline the rules regarding use by PCC members of mailing lists and other name and address data concerning PCC members and potential PCC members. 

Fact Sheets
12/15/2008
Meeting and Event Sponsorship Guidelines

This summary is a follow up on the PCC Management Insights summary on Fund Raising Guidelines that was distributed in October 2008.  

Fact Sheets
10/15/2008
Fundraising Guidelines

Sources of PCC funding include membership fees, sponsorship donations of cash, goods and services, and fees collected through educational seminars and vendor shows, subject to the rules outlined in Publication 286.

Publications
03/01/2007
Publication 286: Postal Customer Council Program Policies and Rules

This publication provides information on Postal Customer Council Program Policies and Rules.