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Order Mail Transport Equipment (MTEOR)

The Mail Transport Equipment Ordering System (MTEOR) provides a fast, reliable, and convenient place for Mailers to request mail transport equipment (MTE) directly from a Postal Plant or a MTESC. Mailers who request at least one pallet (approximately 100 pieces) of stacked trays, tubs, sacks or sleeves, any quantity of plastic pallets, or rolling stock from a Postal plant should use MTEOR.

Featured Resources

How to Register for MTEOR

New Mailers can register online for MTEOR through the Business Customer Gateway and adding MTEOR as a service. To register on the Business Customer Gateway, users should go to https://gateway.usps.com. Once on the site click "Register for free". More details can be found in MTEOR Registration Overview.

You will only be allowed to register one CRID using this online feature. All users who place MTE requests for your location should register with the same CRID.

If you would like to register additional locations, please contact the MTEOR Help Desk at 866-330-3404 or mteor@usps.gov.

Note: Existing MTESC Mailers willl automatically be given the ability to request MTE from Postal Plants when their Area launches.

 

  • Quick Service Guides 01/28/2014

    MTEOR Registration Overview

    New Mailers can register online for MTEOR through the Business Customer Gateway.

  • FAQs 07/14/2014

    MTEOR Mailer Registration: FAQs

    This document lists frequently asked questions (FAQs) and answers regarding MTEOR Registration.

Requesting MTE from a Postal Plant

Mailers can request MTE from their local Postal Plant by logging into MTEOR through the Business Customer Gateway. Detailed step-by-step instructions can be found in the Request Guides.

Local Mailers can also create standing requests in MTEOR. Review the updatedRequest Manual to get more information on this new functionality.

Note: You MUST print the request details page for your request in MTEOR to pick up your requested MTE from the Postal Plant.

MTEOR does not impact existing transportation agreements. If you already have plant load agreements with your local P&DC, you may still request your MTE be delivered from Postal Plants through MTEOR.

  • User Guides 07/06/2016

    MTEOR Mailer Request Manual

    MTEOR (Mail Transport Equipment Ordering system) for Local Mailers allows select Mailers to manage MTE requests from a Postal plant online through MTEOR. This document outlines the benefits fo this online application including easily requesting MTE online, real-time insight into the status of requests, and around the clock access.

  • Quick Service Guides 04/16/2014

    MTE Request Details Overview

    The following document is designed to help users understand the request details page and associated information.

  • Quick Service Guides 10/01/2013

    Place MTE Request Instructions

    This document outlines the necessary steps to place a MTE request.

  • Presentations 08/10/2016

    Place MTE Request Training Video

    This training video provides a demonstation of how to  create an MTE request.

  • Quick Service Guides 04/15/2014

    Withdraw MTE Request

    This document explains how the “Withdraw Request” function allows users to easily remove requests from MTEOR after they have been placed.

  • Quick Service Guides 04/15/2014

    Replicate MTE Request

    This document explains how the “Replicate Request” function allows users to easily duplicate a request on their MTEOR Dashboard for future pick up or delivery.

  • Quick Service Guides 01/06/2015

    Create Standing Request Template

    This document outlines a step-by-step approach to create a standing request template for MTE orders.

  • Quick Service Guides 01/06/2015

    Modify a Standing Request Template

    This document outlines a step-by-step approach to modify a standing request template for MTE orders.

  • Quick Service Guides 01/06/2015

    Deactivate a Standing Request Template

    This document outlines a step-by-step approach to deactivate a standing request template for MTE orders.

  • Quick Service Guides 09/14/2015

    View Report Suite for Mailers

    MTEOR provides the ability for Mailers to download and view reports directly from the Dashboard.

  • Quick Service Guides 04/21/2016

    Create Tray Label Holder Request

    This document outlines a step-by-step approach to create tray label holder requests for MTE orders.

  • FAQs 01/06/2015

    MTEOR Standing Requests for Local Mailers: FAQ

    This document lists general frequently asked questions (FAQ's) and answerse for MTEOR Standing Requests for Local Mailers.

  • Quick Service Guides 04/16/2014

    MTEOR Requesting from a Plant: FAQ

    This document lists general frequently asked questions and answers (FAQ's) for placing a request from a postal plant.

  • FAQs 01/09/2014

    MTEOR for Local Mailers: FAQs

    This document lists frequently asked questions (FAQs) and answers for MTEOR Local Mailers.

Ordering MTE from an MTESC

For MTESC Mailers, please see Order Guides for ordering instructions. MTESC Mailers are encouraged to order MTE directly from an MTESC, but can also request MTE from a Postal Plant if they are willing to pick up the MTE themselves and the MTESC cannot fulfill their demand.

Mailers can find out how to return damaged or unwanted MTE by contacting the MTEOR Help Desk at 1-866-330-3404 or mteor@usps.gov.

Updated MTEOR User Agreement – BSA Agreement

Conversion Graphic for Ordering MTE Sleeves and Trays
This illustrated guide is a tool to assist mailers and Postal Service employees in ordering the correct ratio of Mail Transport Equipment (MTE). Postal and business customers are reminded to always order trays & sleeves in like quantities (pieces not pallets) per the following formula:

  • 1 pallet of MM & Half tray sleeves = 3 pallets of MM & Half trays
  • 1 pallet of EMM sleeves = 5 pallets of EMM trays
  • 1 pallet of Flat Tub lids = 14 pallets of Flat Tubs

Those ordering MTE are also reminded to continue to place equipment orders just-in-time based on production; and to please contact your BSN to return MTE that is in excess to your needs.

  • User Guides 05/07/2015

    MTEOR Order Manual

    The Mail Transport Equipment Ordering System (MTEOR) is a fast, reliable, and convenient place to order mail transport equipment (MTE) online.

  • Quick Service Guides 02/01/2013

    Order Details Overview

    The following document is designed to help you to understand the order detail page and associated information.

  • Quick Service Guides 04/17/2014

    Place Order Instruction

    This document provides information on MTEORs Place Order procedure.

  • Quick Service Guides 04/17/2014

    Replicate Order Guide

    This document provides informatino on replicating orders allows users to quickly and easily place orders with similar MTE requests.

  • Quick Service Guides 04/17/2014

    Withdraw Order Guide

    The document outlines how to use the Withdraw Order function, which allows users to easily remove orders from MTEOR.

  • Quick Service Guides 02/01/2013

    Backorder Process Guide

    Backorders allow Mailers to know when an order cannot be filled by the original sourcing due to lack of inventory.

  • Fact Sheets

    MTE Ordering Schedule

    This fact sheet presents the Order Entry and Withdrawal Schedule for mailers.

  • Quick Service Guides 04/21/2016

    Order Tray Label Holders

    This MTEOR guide provides information on how to order Tray Label Holders.

  • Quick Service Guides 09/14/2015

    View Report Suite for Mailers

    MTEOR provides the ability for Mailers to download and view reports directly from the Dashboard.

  • Fact Sheets 07/01/2016

    Modify MTEOR Order

    The Modify Order function allows users to make changes to orders from MTEOR.

  • FAQs 09/13/2013

    MTEOR General Information: FAQs

    This document provides frequently asked questions (FAQs) about general MTEOR information.

  • FAQs 04/17/2014

    MTEOR Equipment and Ordering: FAQs

    This document lists frequently asked questions and answers for MTESC Mailers about MTEOR Equipment and Ordering procedures.

How to Report MTE Inventory

The MTEOR Terms and Conditions states that all MTEOR users are required to complete their inventory reports on a weekly basis by Wednesday at 11:59 PM local time.

If you have not completed your report for this week, visit the Business Customer Gateway at https://gateway.usps.com/eAdmin/view/signin to access MTEOR and complete your report.

Please reply to this email with any questions or concerns or contact the MTEOR Help Desk at 1-866-330-3404.

Updated MTEOR User Agreement – General User
Updated MTEOR User Agreement – BSA Agreement

  • User Guides 04/23/2014

    MTEOR Inventory Reporting Manual

    The MTEOR application is designed to help you easily place and change MTE orders.

  • FAQs 04/11/2013

    MTEOR Inventory Reporting FAQs

    This document provides a list of Frequently Asked Questions (FAQs) for MTEOR Inventory Reporting.

  • Quick Service Guides 04/01/2013

    MTEOR Inventory Reporting One-Pager

    Reporting inventory allows USPS to understand needs of our customers and the location of MTE. Major Mailers who receive MTE from the MTESCs are required to submit an inventory report weekly, no later than Wednesday of each week.

  • Tools

    Perpetual Inventory Tool: Track Pallet Quantities

    This workbook is designed for use by mailers in tracking the MTE inventory at their facilities and is only suitable for tracking locations that receive equipment in full pallet quantities.

  • Tools

    Mailer Inventory: Pallet Tracker

    This workbook is designed for use by mailers in tracking the MTE inventory at their facilities and is only suitable for tracking in locations that receive equipment in full pallet quantities.

  • Tools

    Mailer Inventory: Piece Tracker

    This workbook is designed for use by mailers in tracking the MTE inventory at their facilities.

  • Fact Sheets

    MTEOR User Agreement: General User

    This Agreement entered into between the United States Postal Service ®, and its agents, including the Postal Service Office of Inspector General and the United States Postal Service Inspection Service ("Postal Service" or "USPS") and User describes the terms and conditions pertaining to the User's participation in and use of the Postal Service MTEOR system to request the loan of Mail Transport Equipment (MTE).

  • Fact Sheets

    MTEOR User Agreement: BSA Agreement

    This Agreement entered into between the United States Postal Service®, and its agents, including the Postal Service Office of Inspector General and the United States Postal Service Inspection Service ("Postal Service" or "USPS") and eachcompany desiring participationin and use of the Postal Service MTEOR system to request the loan of Mail Transport Equipment (MTE), hereinafter “Company”. BSAs assert that they have the authority to act as a representative for their Company for purposes of this Agreement and are subjecting their Companies to responsibility for all requirements outlined in this MTEOR Agreement.

What is MTAC User Group 007?

Who are we?

This group brings together MTEOR users to identify and recommend opportunities for future enhancements to Phase 1 MTEOR-Mailer. As a part of this working group, members are responsible for:

  • Gaining an understanding of any MTEOR program constraints and ease of use issues from the user perspective.
  • Recommending future enhancement initiatives for the MTEOR program that will improve the user experience, including communications, ease of use, and reporting.
  • Reviewing and building upon the recommendations from MTAC Work Group #153: "Mailer MTE Inventory Tracking and Reporting Process".

Contact

Please contact the MTEOR Help Desk at 1-866-330-3404 or MTEOR@usps.gov. The MTEOR Help Desk is available: Monday – Friday 7:00 a.m. to 5:00 p.m. (Central Time).

 

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