Service Standards

Service Standards were first published in January 2007 in accordance with requirements of the Postal Accountability and Enhancement Act of 2006. Service Standards are updated quarterly (January, April, July, October) to reflect changes in the processing, transportation, and delivery network.

Service Standards are officially defined as "A stated goal for service achievement for each mail class." A Service Standard represents the level of service that the USPS strives to provide to customers. These standards are considered to be one of the primary operational goals, or benchmark against which service performance is compared in various measurement systems.

Featured Resources

Fact Sheets
09/01/2015

Originating Service Standards

Data Files
04/15/2019
Originating Service Standards FY19 Q3 (Excel)

This spreadsheet details originating service standards for Q3 FY19. The file attached is compressed.

Destinating Service Standards

Data Files
04/15/2019
Destinating Service Standards FY19 Q3 (Excel)

This spreadsheet details destinating service standards for Q3 FY19. The file attached is compressed.

Destination Entry Service Standards

Data Files
04/15/2019
Destination Entry Service Standards FY19 Q3 (Excel)

This spreadsheet details destination entry service standards for Q3 FY19.

Commercial ON Pairs

Data Files
04/01/2019
Commercial ON Pairs (FY19 Q3): TXT

This document provides information for Service Standards: Commercial ON Pairs FY19 Q3 (TXT).

Data Files
04/01/2019
Commercial ON Pairs (FY19 Q3): EXCEL

This document provides information for Service Standards: Commercial ON Pairs FY19 Q3 (Excel).