Fact Sheets 04/06/2015
An overview brochure for the MDA Customer Service Help Desk, including services, benefits, and contact information.
This presentation outlines the MDA Customer Service Help Desk Process.
FAQs on the MDA Customer Service Help Desk, including decisions and rulings, mailpiece design and evaluation, and service levels.
Commonly asked questions and answers from MDA customers.
The MDA Customer Service Help Desk is available to all customers, internal and external, Monday through Friday between 8:00 a.m. and 5:00 p.m. Central, excluding holidays.
To connect with an MDA, call 1-855-593-6093 or send an email to MDA@usps.gov.
Help Desk Ticketing
When contacting the MDA Support Center, please be ready to provide your contact information, which will be used to create an MDA Customer Service Help Desk profile. Once the profile is created, MDAs can assign ticket/reference numbers for your inquiries. Ticket numbers can be used to connect you directly with the MDA assigned to your inquiry when calling the MDA Customer Service Help Desk or to help route emails to your assigned MDA.
Provided the MDA has the information needed, help desk tickets will be created within 24 hours. MDAs will attempt to provide a resolution to the customer within 48 hours. If the MDA cannot offer a resolution, they will provide updates of their progress to the customer every 48 hours.
To expedite a new request, please provide the following:
- Name, company, address, email address, phone number
- Supporting documentation including: Processing Category (i.e., card, letter, double postcard, self-mailer, or flat); Class of Mail (First-Class, Periodicals, Standard, etc.); Postage Payment Method (Permit Imprint, Stamps, Meter, Pre-cancelled Stamps, etc.); and if the piece will be pre-barcoded (automation-compatible, Full-Service).
- If applicable, include an electronic image of the mailpiece to be evaluated.
- For Reply Mail evaluations, include a PDF with crop marks and/or fold/perforation lines at 100% (no scaling).