Mailpiece Design Analyst (MDA) Customer Service Help Desk

The MDA Customer Service Help Desk is a centralized process that connects customers directly with Mailpiece Design Analysts (MDAs) who have specialized mailpiece design expertise.

MDA Services

MDAs have specialized industry expertise and can assist with:

  • Technical mailpiece design questions
  • Mailpiece analysis and physical review
  • Automated Business Reply Mail® (ABRM) tool assistance and reply mail artwork requests
  • Advice and evaluations on mailpieces for automation compatibility
  • Providing information on Intelligent Mail®
  • Hand Held Templates
  • Other tests, reviews and services related to the design of a mailpiece

Customer Support Ruling for Mailing Letter-Size Mailpieces with Magnets at Automation Prices

Customer Support Ruling for Laminated Card-Type Letter and Postcard