Postal Customer Council® (PCC)

Postal Customer Council® (PCC)

The PCC® Program’s mission is to foster a close working relationship between the U.S. Postal Service and commercial mailers. Our goals are to share information about new and existing Postal Service business products, programs, services, and procedures. Through focused educational programs, the PCC® strives to help industry members and their organizations grow and develop professionally.

The 2021 National PCC Day took place on September 22, 2021.  It was hosted as a virtual event, and is now archived for PCCs to share with their membership.  Please click here to view the show!

Strategic Innovation and PCC Policy

Because the Postal Consumer Council® is a Postal Service®-sponsored organization, it maintains a set of policies and practices to help local PCCs® keep things in order. We’ve assembled basic guidelines here, along with some locally submitted best practices.

These policies are based on the PCC® mission, which is to…

  • Promote, support, and foster close working relationships between the U.S. Postal Service and business mailers.
  • Facilitate information sharing and idea exchange with business mailers about Postal Service products, programs, services, and procedures.
  • Help PCC® industry members and their organizations grow and develop professionally through focused educational programs.

All PCC® activities and members’ interests in participating in them should be consistent with this mission.

Publications
09/22/2020
Publications
03/01/2007
Publication 286: Postal Customer Council Program Policies and Rules

This publication provides information on Postal Customer Council Program Policies and Rules.

Publications
10/31/2018
PCC Cafe Publication 286 Questions and Answers

Answers to questions asked during the Café.

Publications
06/05/2017
Applications/ Forms
08/06/2021
Publications
05/16/2017
Policy Administration Starter Kit

The purpose of the starter kit is to simply make sure that all PCCs are focusing on the same mission and have a consistent message and value across the country.  

User Guides
08/06/2021
User Guides
08/06/2021
User Guides
08/06/2021
Quick Service Guides
09/02/2016
PCC By-laws Template

This document lists the recommended bylaws for local postal customer councils.

Presentations
03/12/2019
User Guides
06/06/2017
GCPCC Sample By-Laws

The Greater Charlotte Postal Customer Council has established a great set of by-laws for their PCC. Feel free to use their by-laws as a basis to create/edit by-laws for you individual PCC.  

Publications
09/01/2021
User Guides
08/06/2021
Publications
08/06/2021

Membership

PCC® membership consists of both Postal Service employees and representatives of the mailing industry. Membership is open to all business mailers who use the services of the Postal Service within the sponsoring Postal Service manager's geographic area.

The terms “business mailers” and “businesses” as used here include commercial mailers, non-profit organizations, service bureaus, and other types of business enterprises that use the mail, including those that may be individuals or sole proprietorships, but the terms are not meant to include residential mailers. A business mailer may be a member of more than one PCC®, but he/she cannot be an officer or Executive Board member of multiple PCCs®. Postal Service employees will join the PCC® membership and participate as determined by the Postal Service and in accordance with the needs of the individual PCC®.

Publications
09/22/2020
Applications/ Forms
09/23/2020
Presentations
09/23/2020
The Value of PCC Membership

This presentation gives a brief history of PCC, current information related to PCC, and testimonials to the value that PCC provides.

Fact Sheets
09/18/2016
PCC® Membership Brochure

A program offered by the Postal Service, the PCC® helps large and small businesses maximize profits with mailing and shipping.

Membership Tip of the Month

Membership growth is a common goal for PCCs nationwide.  Tips and best practices are shared on the PCC Area monthly touchpoints, and are archived here for your review and use.  If you have a membership tip or best practice that you would like to share, please email PCC@usps.gov

Publications
08/01/2021
Publications
07/01/2021
Publications
06/01/2021
Publications
04/01/2021
Publications
02/01/2021
Publications
01/01/2021

Communication and PCC Insiders

PCC Insider® is your source for news about the U.S. Postal Service®, Postal Customer Council (PCC) activities, and issues that affect the mailing industry. Register today for the PCC Insider e-newsletter ›

2021 PCC Insiders
Publications
08/31/2021
Publications
06/30/2021
Presentations
06/15/2021
Publications
04/30/2021
Publications
02/24/2021
2020 PCC Insiders
Publications
12/22/2020
Publications
10/30/2020
Publications
08/31/2020
Publications
06/30/2020
Publications
06/05/2020
Publications
03/19/2020
2019 PCC Insiders
Publications
01/02/2020
Publications
10/25/2019
Publications
06/17/2019
Publications
04/19/2019
Publications
03/19/2019
Publications
02/15/2019

Marketing Toolbox

The Marketing Toolbox created by the PCCAC Communications and Marketing Committee contains a wide variety of marketing templates designed to help simplify marketing your PCC events and to your PCC members.

These templates are in both PDF and editable word formats making it easy for your PCC to download the information and create customized professional marketing pieces. Please note, many of the templates listed have been shared by PCCs throughout the country.

Please check back periodically for the latest and greatest innovative marketing information.

Newsletter Resource Library

The Newsletter Resource Library is comprised of a collection of valuable and useful marketing materials such as Industry and Postal news articles, graphics, maps, the PCC Logos, favorite quotes, fun facts, etc. relevant to the mailing industry and PCCs nationwide.

The PCCAC Communications and Marketing Sub-Committee has been designed the library to serve as a “easy button” in which all PCCs could easily access, download, edit, copy and paste the resources directly into a local PCC newsletter template. 

The resources in this library are ever-evolving and will be updated periodically.  Please note: if you receive an error message, the information must be downloaded first prior to opening. 

If you have questions or would like to share content for the library, please contact the Subcommittee at: PCCMktg@usps.gov.

Tools
03/05/2021
Tools
03/04/2021
Publications
03/04/2021
Publications
03/09/2021
Tools
03/09/2021
Promote Membership
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Increase Sponsorships
Publications
01/29/2019
Communicate With Your PCC Community
Publications
01/29/2019
Market An Event
Publications
01/29/2019
Publications
03/20/2020
Publications
03/20/2020
Publications
03/20/2020
Publications
03/20/2020
Promote National PCC Event
Publications
01/30/2019
Promote A Special Event
Publications
01/30/2019
Publications
01/30/2019
Publications
01/30/2019

Education

The Postal Service® offers training opportunities and assistance to anyone who wants to learn more about how using mail can be a way to achieve cost-effective business growth. Whether you’re a small or large business owner looking for training in direct mail, a mail professional looking for workshops and certification, or you’d like to join the greater community of business mailers, we’re here to help.

Get hands-on experience with business mail functions, mail management, and supervisory techniques in the Executive Mail Center Management Program. Or learn the tools you need for Mail Design Professional certification. Both USPS® employees and business customers nationwide can benefit from these courses.

Publications
03/04/2021
Publications
04/16/2021
Publications
11/30/2020
Executive Mail Center Manager (EMCM)

The Executive Mail Center Manager course is a comprehensive training program that is designed for individuals who wish to develop Mail Center Management skills. It offers a professional designation that emphasizes professionalism in Mail Center Management.

Publications
03/22/2021
Mail Design Professional (MDP)

The Mail Design Professional (MDP) course provides in depth training on postal standards related to designing letter and flat mail to facilitate processing on high-speed automated equipment while maximizing cost effectiveness and reducing processing delays.

PCC University

PCC University is postponed due to COVID-19. We will resume at a later date.

 

Webinars, Workshops, Cafés, and Library

The PCC provides business customers with information about postal products and services, tools to help grow their business, as well as improve their mail quality.

PCC Webinars
Presentations
04/22/2021
Presentations
04/22/2021
Presentations
02/04/2021
PCC Webinars Archives
Presentations
01/25/2019
PCC Cafés
Presentations
12/11/2018
October Policy Cafe - Publication 286

A presentation to assist all PCCs with policy.

PCC Workshops-in-a-Box
Publications
05/03/2021
Presentations
01/01/2021
Presentations
01/01/2021
Presentations
11/13/2020
Basic Design Elements for Letters and Cards

This workshop is 1 of a 3 part series focusing on Basic Design Elements.

Presentations
11/13/2020
Basic Design Elements for Letters and Cards w/speaker notes

This workshop is 1 of a 3 part series focusing on Basic Design Elements.

Presentations
11/13/2020
Basic Design Elements for Flats

This workshop is the 2nd installment of a 3 part series focusing on Basic Design Elements.

Presentations
11/13/2020
Basic Design Elements for Flats w/speaker notes

This workshop is the 2nd installment of a 3 part series focusing on Basic Design Elements.

Presentations
02/15/2021
Presentations
01/01/2019
UAA Mail Process Flow Workshop-in-a-Box

This workshop will take a deep dive into how undeliverable as addressed (UAA) mail moves through the US Postal Service’s mail processing system.

Presentations
01/01/2019
UAA Mail Process Flow Workshop-in-a-Box Speaker Notes

This workshop will take a deep dive into how undeliverable as addressed (UAA) mail moves through the US Postal Service’s mail processing system.

Presentations
09/23/2020
The Value of PCC Membership

This presentation gives a brief history of PCC, current information related to PCC, and testimonials to the value that PCC provides.

Presentations
09/23/2020
The Value of PCC Membership: Speaker Notes

This presentation gives a brief history of PCC, current information related to PCC, and testimonials to the value that PCC provides.

Presentations
01/01/2019
Postal Customer Council (PCC) Workshop: Lithium Batteries and Hazardous Materials

The United States Postal Service works closely with federal and international agencies to keep the mail safe for its customers, its employees, and the modes by which it will be transported.

Presentations
11/10/2020
Informed Delivery PCC

Informed Delivery is a consumer-facing feature offered by the US Postal Service that allows us to tie hardcopy mail to our daily digital lives.

Presentations
11/10/2020
Informed Delivery PCC with Notes

Informed Delivery is a consumer-facing feature offered by the US Postal Service that allows us to tie hardcopy mail to our daily digital lives.

Presentations
11/13/2020
Basic Design Elements for Folded Self-Mailers, Booklets, and Discs

This workshop is the 3rd installment of a three-part series focusing on Basic Design Elements.

Presentations
11/13/2020
Basic Design Elements for Folded Self-Mailers, Booklets, and Discs with Notes

This workshop is the 3rd installment of a three-part series focusing on Basic Design Elements.

Presentations
02/19/2021
PCC Library

PCC Education Video Library Mission Statement

The PCC Education Video library will help PCCs and their membership grow and develop through focused educational programs.  Through the library, the PCC Advisory Committee seeks to create and promote specialized educational opportunities for all PCC members.  The PCC Education Video Library will allow members to access information regarding USPS products, programs, services and procedures at their convenience, on-demand. 

Presentations
07/15/2021
Presentations
02/19/2021
Publications
08/09/2021

PCC Monthly Events

Publications
09/01/2021
Publications
08/02/2021
Publications
07/01/2021
Publications
06/01/2021
Publications
05/01/2021
Publications
04/01/2021
Publications
03/01/2021
Publications
02/01/2021
Publications
01/04/2021
Publications
12/01/2020
Publications
11/01/2020
Publications
10/01/2020
Publications
09/01/2020
Publications
08/01/2020
Publications
07/01/2020
Publications
06/04/2020
Publications
05/13/2020

PCC Spotlights

PCC Monthly Spotlights
PCC Voice Spotlights
Publications
08/31/2021
Publications
04/01/2021
Publications
08/28/2020

Postal Customer Council Advisory Committee (PCCAC)

The Postal Customer Council Advisory Committee (PCCAC) serves as an oversight body, providing guidance on Postal Customer Council (PCC) practices and bringing PCCs together for mutual gain in accomplishing the PCC Mission.

Publications
09/22/2020
Postal Customer Council Advisory Committee (PCCAC) Charter

The Postal Customer Council (PCC) Charter provides guidance on PCC practices and bringing PCCs together for mutual gain in accomplishing the PCC Mission.

Upcoming Events

Stay informed about the latest industry trends

View Calendar

Through regular meetings, educational programs, mailer clinics, and seminars, PCC® members learn about the latest postal products and services that may help them grow their business. Find events to attend in your area that will provide you with valuable contacts and information to promote your business.                                           

Need more information about PCC®?

Email us at pcc@usps.gov for any questions you may have. To find your nearest PCC®, use the locator available on about.usps.com.