Postal Customer Council® (PCC)

The PCC® Program’s mission is to foster a close working relationship between the U.S. Postal Service and commercial mailers. Our goals are to share information about new and existing Postal Service business products, programs, services, and procedures. Through focused educational programs, the PCC® strives to help industry members and their organizations grow and develop professionally.

Strategic Innovation and PCC Policy

Because the Postal Customer Council® is a Postal Service®-sponsored organization, it maintains a set of policies and practices to help local PCCs® keep things in order. We’ve assembled basic guidelines here, along with some locally submitted best practices.

These policies are based on the PCC® mission, which is to…

Promote, support, and foster close working relationships between the U.S. Postal Service and business mailers.
Facilitate information sharing and idea exchange with business mailers about Postal Service products, programs, services, and procedures.
Help PCC® industry members and their organizations grow and develop professionally through focused educational programs.

All PCC® activities and members’ interests in participating in them should be consistent with this mission.

Membership

PCC® membership consists of both Postal Service employees and representatives of the mailing industry. Membership is open to all business mailers who use the services of the Postal Service within the sponsoring Postal Service manager's geographic area.

The terms “business mailers” and “businesses” as used here include commercial mailers, non-profit organizations, service bureaus, and other types of business enterprises that use the mail, including those that may be individuals or sole proprietorships, but the terms are not meant to include residential mailers. A business mailer may be a member of more than one PCC®, but he/she cannot be an officer or Executive Board member of multiple PCCs®. Postal Service employees will join the PCC® membership and participate as determined by the Postal Service and in accordance with the needs of the individual PCC®.

Membership Tip of the Month

Membership growth is a common goal for PCCs nationwide. Tips and best practices are shared on the PCC Area monthly touchpoints, and are archived here for your review and use. If you have a membership tip or best practice that you would like to share, please email PCC@usps.gov

Communication and PCC Insiders

PCC Insider® is your source for news about the U.S. Postal Service®, Postal Customer Council (PCC) activities, and issues that affect the mailing industry. Register today for the PCC Insider e-newsletter ›

2023 PCC Insiders

2022 PCC Insiders

2021 PCC Insiders

2020 PCC Insiders

2019 PCC Insiders

Marketing Toolbox

The Marketing Toolbox created by the PCCAC Communications and Marketing Committee contains a wide variety of marketing templates designed to help simplify marketing your PCC events and to your PCC members.

These templates are in both PDF and editable word formats making it easy for your PCC to download the information and create customized professional marketing pieces. Please note, many of the templates listed have been shared by PCCs throughout the country.

Please check back periodically for the latest and greatest innovative marketing information.

Newsletter Resource Library

The Newsletter Resource Library is comprised of a collection of valuable and useful marketing materials such as Industry and Postal news articles, graphics, maps, the PCC Logos, favorite quotes, fun facts, etc. relevant to the mailing industry and PCCs nationwide.

The PCCAC Communications and Marketing Sub-Committee has been designed the library to serve as a “easy button” in which all PCCs could easily access, download, edit, copy and paste the resources directly into a local PCC newsletter template.

The resources in this library are ever-evolving and will be updated periodically. Please note: if you receive an error message, the information must be downloaded first prior to opening.

If you have questions or would like to share content for the library, please contact the Subcommittee at: PCCMktg@usps.gov.

Promote Membership

Increase Sponsorships

Communicate With Your PCC Community

Market An Event

Promote National PCC Event

Promote A Special Event

Education

The Postal Service^® offers training opportunities and assistance to anyone who wants to learn more about how using mail can be a way to achieve cost-effective business growth. Whether you’re a small or large business owner looking for training in direct mail, a mail professional looking for workshops and certification, or you’d like to join the greater community of business mailers, we’re here to help.

Get hands-on experience with business mail functions, mail management, and supervisory techniques in the Executive Mail Center Management Program. Or learn the tools you need for Mail Design Professional certification. Both USPS^® employees and business customers nationwide can benefit from these courses.

PCC University

PCC University is postponed due to COVID-19. We will resume at a later date.

Webinars, Workshops, Cafés, and Library

The PCC provides business customers with information about postal products and services, tools to help grow their business, as well as improve their mail quality.

PCC Webinars

2022 PCC Webinar Archives

2021 PCC Webinar Archives

PCC Cafés

PCC Library

PCC Education Video Library Mission Statement

The PCC Education Video library will help PCCs and their membership grow and develop through focused educational programs. Through the library, the PCC Advisory Committee seeks to create and promote specialized educational opportunities for all PCC members. The PCC Education Video Library will allow members to access information regarding USPS products, programs, services and procedures at their convenience, on-demand.

PCC Monthly Events

PCC Spotlights

PCC Monthly Spotlights

PCC Voice Spotlights

PCC Leadership Awards

Postal Customer Council Advisory Committee (PCCAC)

The Postal Customer Council Advisory Committee (PCCAC) serves as an oversight body, providing guidance on Postal Customer Council (PCC) practices and bringing PCCs together for mutual gain in accomplishing the PCC Mission.

Upcoming Events

Stay informed about the latest industry trends

View Calendar

Through regular meetings, educational programs, mailer clinics, and seminars, PCC® members learn about the latest postal products and services that may help them grow their business. Find events to attend in your area that will provide you with valuable contacts and information to promote your business.

Need more information about PCC®?

Email us at pcc@usps.gov for any questions you may have. To find your nearest PCC®, use the locator available on about.usps.com.

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