Postal Customer Council® (PCC)

Postal Customer Council® (PCC)

The PCC® Program’s mission is to foster a close working relationship between the U.S. Postal Service and commercial mailers. Our goals are to share information about new and existing Postal Service business products, programs, services, and procedures. Through focused educational programs, the PCC® strives to help industry members and their organizations grow and develop professionally.

 

 

 

PCC Policies and Rules

Because the Postal Customer Council® is a Postal Service®-sponsored organization, it maintains a set of policies and practices to help local PCCs® keep things in order. We’ve assembled basic guidelines here, along with some locally submitted best practices.

These policies are based on the PCC® mission, which is to…

  • Promote, support, and foster close working relationships between the U.S. Postal Service and business mailers.
  • Facilitate information sharing and idea exchange with business mailers about Postal Service products, programs, services, and procedures.
  • Help PCC® industry members and their organizations grow and develop professionally through focused educational programs.

All PCC® activities and members’ interests in participating in them should be consistent with this mission.

Publications
03/01/2007
Publication 286: Postal Customer Council Program Policies and Rules

This publication provides information on Postal Customer Council Program Policies and Rules.

Applications/ Forms
08/06/2021
User Guides
08/06/2021
User Guides
08/06/2021
User Guides
08/06/2021
Quick Service Guides
09/02/2016
PCC By-laws Template

This document lists the recommended bylaws for local postal customer councils.

Presentations
03/12/2019
User Guides
06/06/2017
GCPCC Sample By-Laws

The Greater Charlotte Postal Customer Council has established a great set of by-laws for their PCC. Feel free to use their by-laws as a basis to create/edit by-laws for you individual PCC.  

Publications
09/01/2021
User Guides
08/06/2021
Publications
09/22/2020

PCC Tools and Resources

The Postal Service® offers training opportunities and assistance to anyone who wants to learn more about how using mail can be a way to achieve cost-effective business growth. Whether you’re a small or large business owner looking for training in direct mail, a mail professional looking for workshops and certification, or you’d like to join the greater community of business mailers, we’re here to help.

 

Publications
09/29/2022
Publications
09/22/2020
Applications/ Forms
09/11/2023
Contact Lists
05/09/2024
Contact Lists
05/09/2024
Announcements
03/10/2022
PCC Workshops-in-a-Box
Publications
05/03/2021
Presentations
01/01/2021
Presentations
01/01/2021
Presentations
11/13/2020
Basic Design Elements for Letters and Cards

This workshop is 1 of a 3 part series focusing on Basic Design Elements.

Presentations
11/13/2020
Basic Design Elements for Letters and Cards w/speaker notes

This workshop is 1 of a 3 part series focusing on Basic Design Elements.

Presentations
11/13/2020
Basic Design Elements for Flats

This workshop is the 2nd installment of a 3 part series focusing on Basic Design Elements.

Presentations
11/13/2020
Basic Design Elements for Flats w/speaker notes

This workshop is the 2nd installment of a 3 part series focusing on Basic Design Elements.

Presentations
02/15/2021
Presentations
01/01/2019
UAA Mail Process Flow Workshop-in-a-Box

This workshop will take a deep dive into how undeliverable as addressed (UAA) mail moves through the US Postal Service’s mail processing system.

Presentations
01/01/2019
UAA Mail Process Flow Workshop-in-a-Box Speaker Notes

This workshop will take a deep dive into how undeliverable as addressed (UAA) mail moves through the US Postal Service’s mail processing system.

Presentations
09/23/2020
The Value of PCC Membership

This presentation gives a brief history of PCC, current information related to PCC, and testimonials to the value that PCC provides.

Presentations
09/23/2020
The Value of PCC Membership: Speaker Notes

This presentation gives a brief history of PCC, current information related to PCC, and testimonials to the value that PCC provides.

Presentations
01/01/2019
Postal Customer Council (PCC) Workshop: Lithium Batteries and Hazardous Materials

The United States Postal Service works closely with federal and international agencies to keep the mail safe for its customers, its employees, and the modes by which it will be transported.

Presentations
11/10/2020
Informed Delivery PCC

Informed Delivery is a consumer-facing feature offered by the US Postal Service that allows us to tie hardcopy mail to our daily digital lives.

Presentations
11/10/2020
Informed Delivery PCC with Notes

Informed Delivery is a consumer-facing feature offered by the US Postal Service that allows us to tie hardcopy mail to our daily digital lives.

Presentations
11/13/2020
Basic Design Elements for Folded Self-Mailers, Booklets, and Discs

This workshop is the 3rd installment of a three-part series focusing on Basic Design Elements.

Presentations
11/13/2020
Basic Design Elements for Folded Self-Mailers, Booklets, and Discs with Notes

This workshop is the 3rd installment of a three-part series focusing on Basic Design Elements.

Presentations
02/19/2021

Forms

Applications/ Forms
03/15/2024
Applications/ Forms
09/23/2020
Applications/ Forms
08/06/2021

Templates

Applications/ Forms
03/13/2024
Announcements
06/13/2023
Announcements
03/31/2023
Announcements
03/31/2023
Presentations
04/27/2022
Publications
02/28/2022
Presentations
11/23/2022
Presentations
04/29/2022
Presentations
04/27/2022
Newsletter Resource Library

The Newsletter Resource Library is comprised of a collection of valuable and useful marketing materials such as Industry and Postal news articles, graphics, maps, the PCC Logos, favorite quotes, fun facts, etc. relevant to the mailing industry and PCCs nationwide.

The PCCAC Communications and Marketing Sub-Committee has been designed the library to serve as a “easy button” in which all PCCs could easily access, download, edit, copy and paste the resources directly into a local PCC newsletter template. 

The resources in this library are ever-evolving and will be updated periodically.  Please note: if you receive an error message, the information must be downloaded first prior to opening. 

If you have questions or would like to share content for the library, please contact the Subcommittee at: PCCMktg@usps.gov.

Publications
03/04/2021
Publications
03/09/2021
Tools
03/09/2021
Promote Membership
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Publications
01/29/2019
Increase Sponsorships
Publications
01/29/2019
Communicate With Your PCC Community
Publications
01/29/2019

PCC Insiders

PCC Insider® is your source for news about the U.S. Postal Service®, Postal Customer Council (PCC) activities, and issues that affect the mailing industry. Register today for the PCC Insider e-newsletter ›

Publications
03/06/2024
Publications
02/15/2024
Publications
02/15/2024

Webinars, Workshops, and Cafés

The PCC provides business customers with information about postal products and services, tools to help grow their business, as well as improve their mail quality.

PCC Webinars
Presentations
03/01/2024
Presentations
10/24/2023
Presentations
01/10/2023
Presentations
01/10/2023
2022 PCC Webinar Archives
Presentations
10/11/2022
Presentations
09/02/2022
Presentations
09/02/2022
Presentations
08/30/2022
Presentations
04/27/2022
Presentations
04/20/2022
Presentations
04/14/2022
Presentations
04/14/2022
Presentations
04/05/2022
2021 PCC Webinar Archives
Presentations
04/22/2021
Presentations
04/22/2021
Presentations
02/04/2021
PCC Cafés
Presentations
12/11/2018
October Policy Cafe - Publication 286

A presentation to assist all PCCs with policy.

Postal Customer Council Advisory Committee (PCCAC)

The Postal Customer Council Advisory Committee (PCCAC) serves as an oversight body, providing guidance on Postal Customer Council (PCC) practices and bringing PCCs together for mutual gain in accomplishing the PCC Mission.

PCC Monthly Events

Announcements
05/02/2024
Announcements
03/29/2024
Announcements
11/30/2023
Announcements
11/01/2023
Announcements
10/01/2023
Announcements
09/07/2023
Announcements
08/02/2023
Announcements
07/07/2023
Announcements
06/01/2023
Announcements
05/02/2023
Announcements
04/21/2023
Announcements
02/28/2023
Announcements
02/02/2023
Announcements
01/04/2023

PCC Boot Camp

 

 

Fact Sheets
01/18/2024
Fact Sheets
01/09/2024
Announcements
12/08/2023
Fact Sheets
12/15/2023

Upcoming Events

Stay informed about the latest industry trends

View Calendar

Through regular meetings, educational programs, mailer clinics, and seminars, PCC® members learn about the latest postal products and services that may help them grow their business. Find events to attend in your area that will provide you with valuable contacts and information to promote your business.                                           

Need more information about PCC®?

Email us at pcc@usps.gov for any questions you may have. To find your nearest PCC®, use the locator available on about.usps.com.