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Contact Directory

Contact support for the product or service below. 

Visit MDA Helpdesk
ACS™

Email: acs@usps.gov

Telephone: 1-877-640-0724 (Option 1)

ANKLink®

Email: ncoalink@usps.gov

Telephone: 1-800-589-5766

Academic Outreach

Email: academicoutreach@usps.gov

Address Element Correction (AEC)

Email: cds.ncsc@usps.gov

Telephone: 1-800-238-3150 ext. 6556

Address Element Correction II (AEC II)

Email: cds.ncsc@usps.gov

Telephone: 1-800-238-3150 ext. 6556

Address Information System (AIS) Viewer

Email: incsc@usps.gov

Telephone: 1-800-238-3150

Address Matching System API (AMS API)

Email: amsapi@usps.gov

Telephone: 1-877-640-0724

Ancillary Service Endorsements

Telephone: 1-800-238-3150

Automated Business Reply Mail® (ABRM) Tool

Email: mda@usps.gov

Telephone: 1-855-593-6093

Automated Package Verification (APV) System

Email: markes.s.lucius@usps.gov

Business Customer Gateway

Email: intelligentmailsupport@usps.gov

Telephone: (800) 522-9085

CASS™

Email: cassman.ncsc@usps.gov

Telephone: 1-800-238-3150

Carrier Route Product

Email: incsc@usps.gov

Telephone: 1-800-238-3150

City State Product

Email: incsc@usps.gov

Telephone: 1-800-238-3150

Computerized Delivery Sequence (CDS)

Email: cds.ncsc@usps.gov

Telephone: 1-800-238-3150 ext. 6556

Continuing PCC® Education

Email: PCC@usps.gov

County Project

Email: cds.ncsc@usps.gov

Telephone: 1-800-331-5746 ext. 6556

Customer Label Distribution System (CLDS)

Email: topeka.lpc@usps.gov

Telephone: 1-800-332-0317 (Option 3)

Customer Registration ID (CRID)

Email: intelligentmailsupport@usps.gov

Telephone: 1-800-522-9085

Customs Forms

Email: customsformcert@usps.gov

Telephone: 1-877-264-9693

DPV®

Email: ncsc.dpv@usps.gov

Telephone: 1-800-589-5766

DSF2®

Email: ncsc.dpv@usps.gov

Telephone: 1-800-589-5766

Delivery Confirmation™ Services

Email: delivery.confirmation@usps.gov

Telephone: 1-800-222-1811

Delivery Statistics Product

Email: incsc@usps.gov

Telephone: 1-800-238-3150

Drop Shipment Management System (DSMS)

Email: fast@usps.com

Telephone: 1-877-569-6614

Electronic Address Sequencing (EAS)

Email: cds.ncsc@usps.gov

Telephone: 1-800-238-3150 ext. 6556

Electronic Documentation (eDoc)

Email: postalone@usps.gov

Telephone: 1-800-522-9085

Electronic Verification System (eVS®)

Email: evs@usps.gov

Telephone: 1-877-264-9693

Enhanced Line of Travel (eLOT®)

Telephone: 1-800-238-3150

Every Door Direct Mail (EDDM)

Telephone: 877-747-6249

eInduction

Email: intelligentmailsupport@usps.gov

Telephone: 1-800-522-9085

eInduction Certification

Email: intelligentmailsupport@usps.gov

Telephone: 1-800-522-9085

Facility Access and Shipment Tracking (FAST®)

Email: fast@usps.com

Telephone: 1-877-569-6614

Five-Digit ZIP® Product

Email: incsc@usps.gov

Telephone: 1-800-238-3150

Folded Self-Mailer

Email: mda@usps.gov

Telephone: 855-593-6093

Full-Service Assessments

Email: postalone@usps.gov

Telephone: 800-522-9085

Full-Service Fact Sheets

Email: IntelligentMailSupport@usps.gov

Telephone: 800-522-9085

Getting Started with Business Mail

Email: postalone@usps.gov

Telephone: 1-800-522-9085

MASS™

Email: cassman.ncsc@usps.com

Telephone: 1-800-642-2914

Mail Anywhere

Email: postalone@usps.gov

Telephone: 1-800‐522‐9085

Mail Processing Equipment Service Provider Licensees

Email: ncoalink@usps.gov

Telephone: 1-800-589-5766

Mail Spoken Here!

Email: IndustryFeedback@usps.gov

Mailer Identifier (MID)

Email: intelligentmailsupport@usps.gov

Telephone: 1-800-522-9085

Mailer Scorecard

Email: intelligentmailsupport@usps.gov

Telephone: 1-800-522-9085

Mailers' Technical Advisory Committee (MTAC)

Email: mtac@usps.gov

Mailers' Technical Advisory Committee (MTAC) Meeting Archives

Email: mtac@usps.gov

Mailpiece Design Analyst (MDA) Customer Service Help Desk

Email: mda@usps.gov

Telephone: 1-855-593-6093

Manifest Analysis Certification (MAC™) & MAC Gold™

Email: manifest.ncsc@usps.gov

Telephone: 1-800-238-3150

Manifest Analysis Certification Batch (MAC Batch™)

Email: mac.batch.ncsc@usps.gov

Telephone: 1-800-238-3150

Manifest Mailing System

Telephone: 800-238-3150

Merchant Returns API

Email: Merchant.Returns.Support@usps.gov

Move Update

Email: MoveUpdate.ncsc@usps.gov

Telephone: (800) 238-3150

NCOALink®

Email: ncoalink@usps.gov

Telephone: 1-800-589-5766

National Zone Charts Matrix

Email: labellist.ncsc@usps.gov

Telephone: 1-800-238-3150

Network Rationalization

Email: marty.j.bender@usps.gov

Telephone: 1-850-994-9210

Official Mail Accounting System (OMAS)

Email: OMASHQ@usps.gov

OneCode ACS®

Email: onecodesolution@usps.gov

Telephone: 1-877-640-0724

Optional Procedure Mailing System

Email: BMSHQ@usps.gov

Order Mail Transport Equipment (MTEOR)

Email: mteor@usps.gov

Telephone: 1-866-330-3404

old Informed Visibility® Mail Tracking & Reporting (IV®-MTR)

Email: InformedVisibility@usps.gov

Telephone: 1-800-238-3150 (Option 2)

Parcel Data Exchange (PDX) API

Email: DTS-PDX@USPS.GOV

Telephone: 1-877-264-9693

Periodicals Accuracy Grading and Evaluation (PAGE) Program

Email: page.ncsc@usps.gov

Telephone: 1-800-238-3150

Platinum Full-Service Certification

Email: intelligentmailsupport@usps.gov

Telephone: 1-800-522-9085

Polywrap and Polywrap Manufacturers

Email: mary.j.collins@usps.gov

Telephone: 1-202-268-5551

Postal Customer Council® (PCC)

Email: pcc@usps.gov

Presort Accuracy, Validation, and Evaluation (PAVE™)

Email: pave.ncsc@usps.gov

Telephone: 1-800-238-3150

Product Tracking System II

Email: delivery.confirmation@usps.gov

Telephone: 1-877-264-9693

Product Tracking and Reporting (PTR)

Email: Delivery.Confirmation@usps.gov

Telephone: 877-264-9693, option 1

RDI™

Email: incsc@usps.gov

Telephone: 1-800-238-3150

Seamless Acceptance

Email: intelligentmailsupport@usps.gov

Telephone: 1-800-522-9085

Secure Destruction

Email: acs@usps.gov

Telephone: 1-877-640-0724

Service Hubs and Facilities

Email: ncsc.servstan@usps.gov

Telephone: 1-800-238-3150

Service Standards

Email: ncsc.servstan@usps.gov

Telephone: 1-800-238-3150

Service Type Identifiers (STIDs)

Email: intelligentmailsupport@usps.gov

Telephone: 1-800-522-9085

Share Mail®

Email: sharemail@usps.gov

Shipper Paid Services

Email: acs@usps.gov

Telephone: 1-877-640-0724

SingleSource ACS™

Email: acs@usps.gov

Telephone: 877-640-0724 (Option 1)

Standard Full-Service Certification for Mailers

Email: intelligentmailsupport@usps.gov

Telephone: 1-800-522-9085

SuiteLink®

Email: ncoalink@usps.gov

Telephone: 1-800-589-5766

Testing Environment for Mailers (TEM) Guides

Email: postalone@usps.gov

Telephone: 1-800-522-9085

Testing Environment for Mailers (TEM) Using Mail.Dat

Email: postalone@usps.gov

Telephone: 1-800-522-9085

Testing Environment for Mailers (TEM) Using Mail.XML

Email: postalone@usps.gov

Telephone: 1-800-522-9085

Traditional ACS™

Email: ncscinfo@usps.gov

USPS Tracking Electronic Services Certification

Telephone: 1-800-238-3150

USPS® Picture Permit™ Indicia (PPI)

Email: picturepermit@usps.com

Undeliverable-as-Addressed (UAA) Mail Statistics

Email: moveupdate.ncsc@usps.gov

Telephone: 1-800-238-3150

Z4Change Product

Email: incsc@usps.gov

Telephone: 1-800-238-3150

ZIP + 4® Product

Email: incsc@usps.gov

Telephone: 1-800-238-3150

ZIPMove Product

Telephone: 1-800-238-3150

ZIPSPLIT

Email: ribbsfeedback@usps.gov

Telephone: 800-238-3150

Zone Analysis Program (ZAP)

Email: pave.ncsc@usps.gov

Telephone: 1-800-238-3150

Zone Charts

Email: labellist.ncsc@usps.gov

Telephone: 1-800-238-3150

2015 Earned Value Promotion

Email: earnedvalue@usps.gov

2015 Emerging and Advanced Technology Promotion

Email: mailingpromotions@usps.gov

2016 Earned Value Promotion

Email: earnedvalue@usps.gov

2016 Emerging and Advanced Technology Promotion

Email: mailingpromotions@usps.gov

2016 Mobile Shopping Promotion

Email: mailingpromotions@usps.gov

2016 Personalized Color Transpromo Promotion

Email: fcmcolorpromotion@usps.gov

2016 Tactile, Sensory, & Interactive Engagement Promotion

Email: tactilesensorypromo@usps.gov

2017 Direct Mail Starter Promotion

Email: Mailingpromotions@usps.gov

Telephone: 202-268-0238

2017 Earned Value Promotion

Email: earnedvalue@usps.gov

2017 Emerging and Advanced Technology Promotion

Email: mailingpromotions@usps.gov

2017 Mobile Shopping Promotion

Email: mailingpromotions@usps.gov

2017 Personalized Color Transpromo Promotion

Email: FCMColorPromotion@usps.gov

2017 Tactile, Sensory, & Interactive Promotion

Email: tactilesensorypromo@usps.gov

99% Testing

Email: moveupdate.ncsc@usps.gov

Telephone: 1-800-589-5766