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Full-Service Assessments

The Postal Service began Assessments for Electronic Verification Metrics in November 2016 for October data.

Who are Full-Service Assessments for?

First Class Mail
Parcels
Periodicals
Standard Mail

Description

The Postal Service began Assessments for Electronic Verification Metrics in November 2016 for October data. The assessments result in the removal of the Full-Service discount on those pieces in error above the established thresholds. Automated email Assessment notifications will be sent as described below on the 11th day of each month.

As a reminder, to submit a mailing as Full-Service, and claim the per piece discount, the following requirements must be met:

  • Mailer Identification (MID)
  • Service Type Identification (STID)
  • By (mail preparer) and For (mail owner) fields
  • Barcode Uniqueness
  • Entry Facility
  • Unlinked CoPal

Assessments are generated at the electronic documentation (eDoc) submitter Customer Registration ID (CRID) level when there are errors that exceed the established thresholds for a calendar month. The Postal Service will send automated email notifications to the user associated to the Verification Assessment Evaluator service for the eDoc submitters Business Customer Gateway (BCG) profile.

The Postal Service strongly encourages all Full-Service mailers to request access to the Verification Assessment Evaluator (VAE) service through the BCG. In the event that a VAE user is not identified, the automated email assessment notifications are sent to the associated to BCG user roles in the following order of precedence:

  • Verification Assessment Evaluator  (Business Service Administrator (BSA) or User Role); if no VAE is identified notification is sent to:
  • BSA for Manage Mailing Activity if there is no BSA for Manage Mailing Activity notification is sent to:
  • BSA for alternate PostalOne! service: Audit Mailing Activity, eVS/PRS Customer, Scan Based Payment Customer.

Note: Only users associated to the BSA or user role for Verification Assessment Evaluator or Managed Mailing Activity services can view and take action on Assessments.

The USPS is encouraging mailers to review their current user roles within the Business Customer Gateway. The document posted here provides you with step by step instructions to review, change and add user roles within the Business Customer Gateway.

The Postal Service has created a fact sheet which provides an overview of the Full-Service Assessment process: Full-Service Assessment fact sheet.

To request an additional permit be added for payment of Full-Service Assessments, please complete the form here and send to the PostalOne helpdesk at PostalOne@usps.gov.

More information about the assessment process can be found in section 6.0 of the Publication for Streamlined Acceptance for Letters and Flats found here: Publication for Streamlined Mail Acceptance for Letters and Flats.

 

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Electronic Documentation (eDoc)

To participate in Full-Service Intelligent Mail®, mailers must submit information electronically. This computer-consumable version replaces existing hardcopies and includes the following: postage statement and qualification report.

Customer Registration ID (CRID)

The USPS® Customer Registration ID (CRID) is a unique number that identifies a specific business location involved in a mailing. In order to submit electronic documentation (and receive Full-Service benefits), customers must have a customer registration ID assigned to their business location. 

Mailer Scorecard

The Mailer Scorecard provides a dashboard view of the results of the letter and flat mailing activity with the Postal Service over a calendar month. This view is available to both the mailer who submitted the electronic documentation for the mailing (eDoc submitter) and the mail owner/mail preparer. 

Contact

The Postal Service will continue outreach to every mailer and support the Mailer Scorecard Hotline calls. We encourage mailers to access the Full-Service Mail Quality Metrics and reach out to local USPS BMEU staff for assistance. Any irregularities or questions with the Mailer Scorecard should be reported through the webinar hotline calls, PostalOne! Helpdesk at 800-522-9085 or via email at postalone@usps.gov. Include the phrase "Mailer Scorecard" in the subject line of the email.

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