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Mailpiece Design Analyst (MDA) Customer Service Help Desk

The MDA Customer Service Help Desk is a centralized process that connects customers directly with Mailpiece Design Analysts (MDAs) who have specialized mailpiece design expertise.

Please click here to learn about the streamlined approval process.

MDA Services

MDAs have specialized industry expertise and can assist with:

  • Technical mailpiece design questions
  • Mailpiece analysis and physical review
  • Automated Business Reply Mail® (ABRM) tool assistance and reply mail artwork requests
  • Advice and evaluations on mailpieces for automation compatibility
  • Providing information on Intelligent Mail®
  • Hand Held Templates
  • Other tests, reviews and services related to the design of a mailpiece

Featured Resources

Presentations
01/12/2021
Folded Self-Mailer Presentation

Announcements
01/04/2021
Streamlining of the Mailpiece Design Approval Process

Fact Sheets
01/04/2021
Mailpiece Design Analyst (MDA) Customer Service Help Desk Brochure

Presentations
Mailpiece Design Analyst (MDA) Customer Service Help Desk Process

FAQs
12/10/2020
Mailpiece Design Analyst (MDA) Customer Service Help Desk FAQs

Fact Sheets
Commonly Asked Mailpiece Design Analyst (MDA) Customer Questions

Applications/ Forms
Mailpiece Design Analyst (MDA) Assistance Request Form