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Postal Customer Council® (PCC)

Postal Customer Council® (PCC)

The PCC® Program’s mission is to foster a close working relationship between the U.S. Postal Service and commercial mailers. Our goals are to share information about new and existing Postal Service business products, programs, services, and procedures. Through focused educational programs, the PCC® strives to help industry members and their organizations grow and develop professionally.

To reach the academic outreach page please click here.


Because the Postal Consumer Council® is a Postal Service®-sponsored organization, it maintains a set of policies and practices to help local PCCs® keep things in order. We’ve assembled basic guidelines here, along with some locally submitted best practices.

These policies are based on the PCC® mission, which is to…

  • Promote, support, and foster close working relationships between the U.S. Postal Service and business mailers.
  • Facilitate information sharing and idea exchange with business mailers about Postal Service products, programs, services, and procedures.
  • Help PCC® industry members and their organizations grow and develop professionally through focused educational programs.

All PCC® activities and members’ interests in participating in them should be consistent with this mission.


PCC® membership consists of both Postal Service employees and representatives of the mailing industry. Membership is open to all business mailers who use the services of the Postal Service within the sponsoring Postal Service manager's geographic area.

The terms “business mailers” and “businesses” as used here include commercial mailers, non-profit organizations, service bureaus, and other types of business enterprises that use the mail, including those that may be individuals or sole proprietorships, but the terms are not meant to include residential mailers. A business mailer may be a member of more than one PCC®, but he/she cannot be an officer or Executive Board member of multiple PCCs®. Postal Service employees will join the PCC® membership and participate as determined by the Postal Service and in accordance with the needs of the individual PCC®.

  • Publications 09/04/2018

    The Value of PCC Membership

    This presentation gives a brief history of PCC, current information related to PCC, and testimonials to the value that PCC provides.

  • Publications 04/06/2018

    PCC Membership Tool Kit

    Your membership is the heart of your PCC. This toolkit is designed to provide guidance and best practices that will enable you to build a vibrant PCC. Please use this as a springboard to create your own ideas to grow and thrive!

  • Fact Sheets 09/18/2016

    PCC® Membership Brochure

    A program offered by the Postal Service, the PCC® helps large and small businesses maximize profits with mailing and shipping.


PCC Insider® is your source for news about the U.S. Postal Service®, Postal Customer Council (PCC) activities, and issues that affect the mailing industry. Register today for the PCC Insider e-newsletter ›


The Postal Service® offers training opportunities and assistance to anyone who wants to learn more about how using mail can be a way to achieve cost-effective business growth. Whether you’re a small or large business owner looking for training in direct mail, a mail professional looking for workshops and certification, or you’d like to join the greater community of business mailers, we’re here to help.

Get hands-on experience with business mail functions, mail management, and supervisory techniques in the Executive Mail Center Management Program. Or learn the tools you need for Mail Design Professional certification. Both USPS® employees and business customers nationwide can benefit from these courses.

  • Publications 09/04/2018

    Executive Mail Center Manager (EMCM)

    The Executive Mail Center Manager course is a comprehensive training program that is designed for individuals who wish to develop Mail Center Management skills. It offers a professional designation that emphasizes professionalism in Mail Center Management.

  • Publications 09/04/2018

    Postal Customer Council (PCC) Continuing Education: Executive Mail Training Manager Certification Program

    This is an application form for Executive Mail Training Manager Certification Program.

  • Publications 09/04/2018

    Mail Design Professional (MDP)

    The Mail Design Professional (MDP) course provides in depth training on postal standards related to designing letter and flat mail to facilitate processing on high-speed automated equipment while maximizing cost effectiveness and reducing processing delays.

  • Publications 09/04/2018

    Certified Direct Mail Professional (CDMP)

    The Certified Direct Mail Professional (CDMP) is designed for the mailing industry professional to develop and strengthen core skills that build and maintain successful Direct Mail business within this highly competitive environment.

Boot Camp

Fiscal year 2017 was a huge year for the Boot Camp sessions and due to the demand we plan to continue the momentum.

Now in 2018, Industry Engagement and Outreach, Marketing has introduced Boot Camp 2.0. If you did not attend one of the Boot Camps in 2017, please review the attached information and slides and plan to attend a session in 2018.

The information is available as a refresher for those who have already attended. We want everyone to attend in 2018 and continue to learn about PCCs, and help PCCs and the mailing industry grow.

Webinars, Workshops and Cafes

PCC provides business customers with information about postal products, services, and tools to help grow their business, as well as improve mail quality. These materials are suitable for all PCC® educational events and can be used to create a customized professional certificate program.

Upcoming Events

Stay informed about the latest industry trends

Through regular meetings, educational programs, mailer clinics, and seminars, PCC® members learn about the latest postal products and services that may help them grow their business. Find events to attend in your area that will provide you with valuable contacts and information to promote your business.                                           

Need more information about PCC®?

Email us at for any questions you may have. To find your nearest PCC®, use the locator available on