Informed Visibility Data Feed Instructions

Mail Growth Incentives Terms & Conditions

Parcel Labeling Guide

This document has been developed to make it easier to create and use labels on parcels shipped via the United States Postal Service® (USPS®). While some flexibility exists in design of shipping labels, using these standards will make label certification easier and make processing your parcels more efficient.

Informed Delivery - My Products Portal Integration

Informed Visibility® Mail Tracking & Reporting (IV®-MTR) Business Service Administrator (BSA) Instructions

This document provides an introduction to the Business Service Administrator (BSA) user level and information on its role in the United States Postal Service® (USPS®) Informed Visibility Mail Tracking & Reporting (IV-MTR) business service.  It also provides step-by-step instructions for the tasks BSAs and BSA Delegates are responsible for.

Trailing Edge Die-Cut (TED-C) Automation Letters Instructional Video

PCSC Manager - Mail Classification Stephanie Padilla and PCSC Manager - National Customer Rulings Juan Tosado have collaborated to provide mailers with an overview of Trailing Edge Die-Cut (TED-C) Adutomation Letters requirements, including a demonstration of how to correctly use the TED-C Letters Template to verify that a sample TED-C letter will qualify for automation prices.

Business Customer Gateway: Overview and Tour

This presentation provides an overview of the Business Customer Gateway and a tour for new users. 

Guide to Mailer Scorecard

Formerly Streamlined Mail Acceptance for Letters and Flats Reporting Guide

The Postal Service provides mailers with access to a mail quality tool, the Mailer Scorecard, which displays a dashboard view of the results of the letter and flat mailing activity within each of these initiatives over a calendar month. This view is available to both the mailer who submitted the electronic documentation for the mailing (eDoc submitter) and the mail owner.

Trailing Edge Die-Cut (TED-C) Process for Eligibility at Automation Letter Prices

This advisory provides the process for getting approval to mail a non-rectangular trail edge die-cut (TED-C) letter-size mailpieces at the applicable automation letter prices. 

Certified Mail®

Certified Mail is an extra service that provides the sender with a mailing receipt, tracking history, and, upon request, electronic verification that a mail piece was delivered or that a delivery attempt was made. Certified Mail can be used with both First-Class and Priority Mail, and items sent with this extra service are dispatched and handled in transit as ordinary mail.  This guide provides an explanation of the product, the different types of Certified Mailings, and instructions for preparing Certified Mail.

Informed Delivery Create Campaign Use Case for Mailers

This user guide provides a summary of use cases for Informed Delivery interactive campaigns through the Mail.dat file format via PostalOne!® Electronic Documentation (eDocs).

Computerized Delivery Sequence (CDS) User Guide

This document contains a user guide for CDS.

Online Postage Due Permit Creation

Guide to Move Update

The Move Update standard is a means of reducing the number of mailpieces in a mailing that require forwarding or return by the periodic matching of a mailer’s address records with change-of-address orders received and maintained by the Postal Service. Mailers who claim First-Class Mail presorted or automation prices and USPS Marketing Mail prices must demonstrate that they have updated their mailing list within 95 days before the mailing date.

Address Element Correction (AEC) & AEC II User Guide

A comprehensive user guide to Address Element Correction (AEC) and AEC II^®. Topics addressed: the importance of address accuracy, differences between AEC I and II, ACS vs. AEC, fees and payments, processing, and technical information.

DSF2® Licensee Performance Requirements - CASS Cycle O

To achieve DSF^2® certification, the Licensee must comply with all requirements and specifications contained within the License Agreement, the most current version of this document, and the most current version of the Interface Developers Guide unless explicitly allowed, prohibited, or modified by USPS in writing.

USPS Service Standards Getting Started Guide

The Postal Service has developed Service Standards data files to help customers determine the number of days in transit. This tech sheet will provide step-by-step instructions on how to use these data files allowing you to streamline your operations and improve customer experience.  

How to Submit Mail.XML Files to PostalOne!

How to Submit Mail.dat Files to PostalOne!

Parcel Data Exchange (PDX) API Customer Guide

This document provides a customer reference guide for Parcel Data Exchange (PDX) Web Application API.

NCOALink® End User Performance Requirements

The purpose of these performance requirements is to establish standard criteria of performance with which USPS® requires NCOALink® End User Licensees to comply.

NCOALink® Limited Service Provider Licensee Performance Requirements

The purpose of these performance requirements is to establish standard criteria of performance with which USPS^® requires NCOA^Link® Limited Service Providers (“Licensees”) to comply.

MPE Data User Licensee Performance Requirements

This document defines the licensee performance requirements for NCOA^Link® Data User Mail Processing Equipment.

MPE DEV SPR: MPE Software Developer Software and Hardware Performance Requirements

This document defines software and hardware performance requirements for NCOALink® Mail Processing Equipment.

NCOALink® Full Service Provider Performance Requirements

This document provides information on NCOA^Link® Full-Service provider licensee performance requirements.

NCOALink® Software Developer Performance Requirements for Service Provider

This document provides information about the NCOALink® software developer performance requirements.

NCOALink® Software Developer Performance Requirements for End User

The purpose of these performance requirements is to establish standard criteria of performance that USPS requires NCOA^Link Software Developers (“Developers”) to comply with.

A Complete Guide to Processing PAFs

PROCESSING ACKNOWLEDGEMENT FORM (PAF) GUIDE United States Postal Service® Addressing and Geospatial Technology

Automated Business Reply Mail® (ABRM) Instructional Guide

This document contains an instructional guide on how to use the ABRM tool.

Enterprise Payment Retail Deposit Locations (February 2023)

These locations are available to make a deposit into your Enterprise Payment Account.

2023 Reply Mail IMbA

Please review the 2023 Reply Mail IMbA Promotion Guidebook below. Please bookmark this page to ensure you have the most up to date information regarding the 2023 Reply Mail IMbA Promotion.

Promotion Period:  July 1, 2023 – December 31, 2023

Registration Period: May 15, 2023 – December 31, 2023

2023 Retargeting Promotion

The 2023 Retargeting Guidebook provides you all the details you need to know in order to successfully participate in this promotion. In the Guidebook you will find information on the eligibility, information on the Mailing Promotions Portal, and more. Navigate the document via the buttons on the side to quickly access the information most relevant to you.

Promotion Period: September 1, 2023 –November 30, 2023

Registration Period: July 15, 2023 – November 30, 2023

Parcel Return Service (PRS) Guide

Parcel Return Service is only available through a Negotiated Service Agreement (NSA) (709.1.0). Please consult this guide or contact a USPS Sales Representative for additional details.

NCOALink® Reports Master File Descriptions

This document provides a master document for the USPS^® NCOA^Link® Product Reporting Requirements.

2023 Informed Delivery Promotion

The 2023 Informed Delivery Guidebook provides you all the details you need to know in order to successfully participate in this promotion. In the Guidebook you will find information on the eligibility, information on the Mailing Promotions Portal, and more. Navigate the document via the buttons on the side to quickly access the information most relevant to you.

Promotion Period: August 1, 2023 – December 31, 2023

Registration Period: June 15, 2023 – December 31, 2023

MTEOR Inventory Reporting Manual

The MTEOR application is designed to help you easily place and change MTE orders. The online application also features an easy-to-use template to quickly submit MTE inventory reports directly to USPS as required by the MTEOR User Agreement.

2023 Personalized Color Transpromo Guidebook

The 2023 Personalized Color Transpromo Guidebook provides you all the details you need to know in order to successfully participate in this promotion. In the Guidebook you will find information on the eligibility of mailpieces, information on the Mailing Promotions Portal, and more. Navigate the document via the buttons on the side to quickly access the information most relevant to you.

Promotion Period: February 1, 2023 – July 31, 2023

Registration Period: January 9, 2023 – July 31, 2023

2023 Tactile, Sensory, & Interactive Guidebook

The 2023 Tactile, Sensory & Interactive Guidebook provides you all the details you need to know in order to successfully participate in this promotion. In the Guidebook you will find information on the eligibility of mailpieces, information on the Mailing Promotions Portal, and more. Navigate the document via the buttons on the side to quickly access the information most relevant to you.

Promotion Period: February 1, 2023 – July 31, 2023

Registration Period: January 9, 2023 – July 31, 2023

2023 Emerging & Advanced Technology Guidebook

Please review the 2023 Emerging & Advanced Technology Promotion Guidebook below. Please bookmark this page to ensure you have the most up to date information regarding the 2023 Emerging & Advanced Technology Promotion.

Promotion Period: May 1, 2023 – November 30, 2023

Registration Period: March 15, 2023 – November 30, 2023

Promotions Portal - How to Request Access

View this video to find out how to request access to the Mailing Promotions Portal within the Business Customer Gateway. This portal will be utilized to streamline the sample review process for the Mailing Promotions incentives.

Informed Delivery Mailer Onboarding Guide

This is the Mailer Onboarding Guide to assist in the initial set up to submit Informed Delivery Campaigns via eDoc in the CAT (Customer Acceptance Testing) environment. This covers how to set up a CAT Business Customer Gateway (BCG) account and permit for testing Mail.dat and Mail.XML eDoc submissions that include campaign data to create Informed Delivery Campaigns via PostalOne!

All new BCG accounts will need to be verified and approved by the CAT Help Desk before they can be used for testing.

Balance Check in the Customer Validation Tool Instructions

When given explicit permission by permit holders to do so, MSPs have the ability to perform balance checks for EPS and Local Trust accounts at the permit level. The MSP will not be granted access to the permit holder's account, but will only be able to verify if sufficient funds are available prior to a mailing.  

Promotions Portal - Asking a Question

Now that you have access to the Mailing Promotion Portal, view the video below to learn how to ask a question about the Mailing Promotions. This feature can be used to ask about previously submitted mailpieces or general inquiries about a specific Promotion, getting you the answers you need to be successful.

Promotions Portal - Submitting a Mailpiece for Review

As a participant in the Mailing Promotions, you must submit your mailpiece samples to the Promotions Team to confirm their eligibility. Learn how to utilize the new Mailing Promotions Portal to easily submit your samples for review in the video below.

USPS Package Intercept® Bulk Upload User Guide

You can use the United States Postal Service’s (USPS’s) Package Intercept Commercial Service application to intercept a package through the Business Customer Gateway at USPS.com. Using this application will give you the option to return to sender, redirect to a new domestic address, or Hold for Pickup at a domestic Post Office. You can also add certain extra services to the package.
This publication is a user’s guide for the USPS Package Intercept Commercial Service application’s Bulk File Upload feature.

USPS Package Intercept® User Guide

You can use the United States Postal Service’s (USPS’s) Package Intercept Commercial Service application to intercept a package through the Business Customer Gateway at USPS.com. Using this application will give you the option to return to sender, redirect to a new domestic address, or Hold For Pickup at a domestic Post Office. You can also add certain extra services to the package. This publication is a user’s guide for the USPS Package Intercept Commercial Service application.

Commercial USPS Package Intercept is available through Business Customer Gateway.

DPV® Product Licensee Performance Requirements - CASS Cycle O

This document provides product licensee performance requirements for DPV^®.