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  • FAQs 12/04/2018

    Mail Quality Data through IV®-MTR FAQs

    Mail Quality Data (MQD-IV) leverages the Informed Visibility® Mail Tracking & Reporting (IV-MTR) application to enable mailers to receive uncapped Mail Quality Data. Detailed error data from the Mailer Scorecard is available for Full Service, Move Update, eInduction, and Seamless Acceptance.

  • FAQs 10/04/2018

    FAQs for the IV-MTR API

    This document provides answers to FAQs for the IV-MTR API.

  • FAQs 09/19/2018
  • FAQs 08/06/2018
  • FAQs 07/24/2018

    Enterprise Payment System (EPS) FAQs

    The Enterprise Payment System or EPS allows customers to pay for products and services through an Enterprise Payment Account (EPA) funded as an Automated Clearing House (ACH) Debit or Trust Account. The EPS payment account management provides enhanced security features, centralized balance and account management, and a self-service customer experience.

  • FAQs 05/04/2018

    USPS Printer Directory FAQs

    I don't feel comfortable sharing my financial information. How is it securely stored?

    USPS® does not save or store any financial information you provide as a part of the Printer Directory application. Your financial information is delivered to us through an encrypted message and deleted once the review process is complete.

    How long will it take before my application is approved?

    The review and approval process will usually take 2 - 3 weeks. You will receive an email when your application has been reviewed and an approve/reject determination has been reached. If you do not see an email in your inbox, please check your spam folder. You can also check your Business Customer Gateway account periodically as your application status may change.

    What do I do if my application is rejected?

    Please login to the USPS Business Customer Gateway and navigate to the Printer Directory application landing page. The reason(s) for rejection will be displayed beneath the listing’s status. If you have questions about the reason(s) for rejection, please send an email to

    I don't see my listing on the Printer Directory tool map. Who should I contact?

    Please log in to your BCG account to check if your listing’s status is “Active and Online”. If the status is “Active and Online” and you still don’t see your listing, please send an email to

    Can my listing still be part of the Printer Directory if I do not sign the Terms & Conditions?

    No. The United States Postal Service® must receive your electronically signed agreement before any listing will be activated.

    Where do I find support for registering on the Business Customer Gateway?

    Please contact Technical Support at 1-800-344-7779




  • FAQs 02/13/2018
  • FAQs 02/09/2018

    Address Element Correction II (AEC II) FAQ

    FAQ page for AEC II product, including what it is, how it works, and costs.

  • FAQs 02/09/2018

    Address Element Correction (AEC) FAQ

    FAQ page for AEC product, including what it is, how it works, turnaround times, and costs.

  • FAQs 01/19/2018

    Computerized Delivery Sequence (CDS) FAQs

    This document provides frequently asked questions (FAQs) and answers for the CDS product.