Mailing and Shipping Solutions Center (MSSC) Topics

List of topics the MSSC can assist with. To reach the MSSC, email us at MSSC@usps.gov or call 1-877-672-0007 from 7:00AM – 7:00PM CT.

Provisioning Informed Delivery® Post-Campaign (IDPC) Data in Informed Visibility® Mail Tracking & Reporting (IV®-MTR)

This guide provides instructions for receiving Informed Delivery Post-Campaign (IDPC) detailed data through the IV Mail Tracking & Reporting (IV-MTR) application. Instructions include how to access the application, create a one-time query, create and manage a data feed, manage the address book, and manage data delegation.

Provisioning Mail Quality Data with Informed Visibility® Mail Tracking and Reporting

Mail Quality Data (MQD-IV) leverages the Informed Visibility^® Mail Tracking & Reporting (IV^®-MTR) application to enable mailers to receive uncapped Mail Quality Data. Detailed error data from the Mailer Scorecard is available for Full Service, Move Update, eInduction, and Seamless Acceptance.

Provisioning Enterprise Payment (EPS) and USPS Ship (formerly Package Platform (PPC)) Data through Informed Visibility® (IV®)

This guide provides instructions for receiving Enterprise Payment System (EPS) and USPS Ship (formerly Package Platform Concept (PPC)) data through the IV Mail Tracking & Reporting (IV-MTR) application. Instructions include how to get access, create and manage a data feed, manage the address book, and manage data delegation.

Informed Visibility® Mail Tracking & Reporting (IV®-MTR) User Guide

The User Guide describes the prerequisites for receiving mail tracking data through IV-MTR, the data provisioning options available, and how to use the application for tracking commercial domestic-bound barcoded letters and flats.

Applying for Access to Informed Visibility® Mail Tracking & Reporting (IV®-MTR)

This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). The instructions include how to register for a Business Customer Gateway (BCG) account, add the IV-MTR service in the BCG, and how to sign in to the IV-MTR portal to begin using the service. 

PTR Domestic Scan Events and Descriptions

Mail Growth Incentive Re-Registration Video

Mail Growth Incentive New Registration Video

eVS to USPS Ship Migration Tech Sheet

The Postal Service is retiring the electronic verification system (eVS). eVS customers must migrate to USPS Ship or USPS APIs by February 2025. This includes customers using Premium Forwarding Services Commercial (PFSC) and Click N Ship BusinessPro (CNBPro). This document outlines the differences between the two platforms and steps to migrate from eVS to USPS Ship.