Enterprise Payment System (EPS) User Guide

Premium Forwarding Service Commercial External User Guide

User Guide for the Premium Forwarding Service Commercial application. 

USPS Business Portal (COP) Onboarding User Guide

The United States Postal Service (USPS)Business Portal (COP) offers business customers a modern, streamlined way to create and manage a USPS business account set-up and onboard core services.

Business Portal User Account Creation

Instructions for new USPS Business Customers to generate a new account.

Enterprise Payment System Terms and Conditions

This Terms and Conditions of Use Agreement (this "Agreement") is a legal agreement between you ("You" or "Your" or "User" or "Mailer") and the United States Postal Service, an Independent Establishment of the Executive Branch of the United States Federal Government ("USPS" or "Postal Service"). The Agreement sets forth the terms and conditions for Your use of the USPS Enterprise Payment System. User acknowledges and agrees that he, she or the entity User has accepted the Agreement on behalf of is solely responsible for and shall abide by these Terms and Conditions of Use as well as all policies, procedures and regulations of the United States Postal Service.

Provisioning Mail Quality Data with Informed Visibility® Mail Tracking and Reporting

Mail Quality Data (MQD-IV) leverages the Informed Visibility^® Mail Tracking & Reporting (IV^®-MTR) application to enable mailers to receive uncapped Mail Quality Data. Detailed error data from the Mailer Scorecard is available for Full Service, Move Update, eInduction, and Seamless Acceptance.

Mailing and Shipping Solutions Center (MSSC) Topics

List of topics the MSSC can assist with. To reach the MSSC, email us at MSSC@usps.gov or call 1-877-672-0007 from 7:00AM – 7:00PM CT.

2026 Integrated Technology Enrollment Guide

Service Standards File Layouts/Release Notes

The Postal Service is making service standard changes to support Delivering for America network changes. We continue to provide service standard data files for customer use to determine the number of days in transit. This tech sheet will provide file layouts to help customers understand ongoing and upcoming changes associated with the proposed changes. Along with file layout changes, we are now incorporating Presort First-Class Service Standards.

Package Tracking Options and Modernization

Explore package tracking options with our Product Tracking and Reporting (PTR) application and learn about the planned changes in our recent platform modernization efforts.

Enterprise Post Office Box Online (ePOBOL) User Guide

The U.S. Postal Service is upgrading its payment architecture for enterprise and business customers. The new Enterprise Payment System (EPS) will replace the current product-centric payment with a centralized account management system enabling customers to pay and manage their services online using a single account. With the current implementation of EPS, business customers will be able to manage their PO Boxes, Caller Services and Reserves online using the new Enterprise PO Boxes Online (ePOBOL) service.

·         Open, close, and pay for PO Boxes, Caller Services, and Reserves online

·         Automatic Renewals

·         Account notifications and alerts

·         View account payments, balances, and transaction history

·         Customized payment reporting and dashboard capabilities

·         To get started, please contact MSSC@usps.gov.

USPS Verification of Periodicals Advertising Percentage – Alternate Marked Copy Program

Domestic Merchant Returns API: User Guide

This user guide provides examples of XML transactions to the USPS Merchant Returns web service and guidance for installation.

July 2025 PCC Membership Best Practices Guide

Informed Delivery Add-On Batch Upload Guide Video

Integrated Technology Batch Upload Guide Video

Integrated Technology Batch Upload Guide

Informed Delivery Add-On Batch Upload Guide

Catalog Insights Single Pre-Approval

First Class Mail Advertising Template

First Class Mail Advertising Template

Sustainability Add-On Template

Continuous Contact Template

Tactile, Sensory & Interactive Template

Tactile, Sensory & Interactive Template

Informed Delivery Add-On Template

Provisioning Informed Delivery® Post-Campaign (IDPC) Data in Informed Visibility® Mail Tracking & Reporting (IV®-MTR)

This guide provides instructions for receiving Informed Delivery Post-Campaign (IDPC) detailed data through the IV Mail Tracking & Reporting (IV-MTR) application. Instructions include how to access the application, create a one-time query, create and manage a data feed, manage the address book, and manage data delegation.

Informed Visibility® Mail Tracking & Reporting (IV®-MTR) User Guide

The User Guide describes the prerequisites for receiving mail tracking data through IV-MTR, the data provisioning options available, and how to use the application for tracking commercial domestic-bound barcoded letters and flats.

Applying for Access to Informed Visibility® Mail Tracking & Reporting (IV®-MTR)

This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). The instructions include how to register for a Business Customer Gateway (BCG) account, add the IV-MTR service in the BCG, and how to sign in to the IV-MTR portal to begin using the service. 

Mail Growth Incentive Re-Registration Video

Mail Growth Incentive New Registration Video

eVS to USPS Ship Migration Tech Sheet

The Postal Service is retiring the electronic verification system (eVS). eVS customers must migrate to USPS Ship or USPS APIs by February 2025. This includes customers using Premium Forwarding Services Commercial (PFSC) and Click N Ship BusinessPro (CNBPro). This document outlines the differences between the two platforms and steps to migrate from eVS to USPS Ship.

PCC Membership Drive Best Practices User Guide April 2025

MyMSSC Portal User Guide - Non-Business Service Administrators

MyMSSC Portal is a NEW way commercial customers can submit Service Requests to the Mailing and Shipping Solutions Center. The MyMSSC Portal provides customers with the perfect complement to our traditional services and is a fast, straightforward, and secure process for commercial customers to manage their service requests. This guide is designed to assist non-Business Service Administrators (BSAs) utilizing the MyMSSC Portal in the Business Customer Gateway (BCG).

MyMSSC Portal User Guide - Business Service Administrators (BSAs)

The MyMSSC Portal is a NEW way commercial customers can submit Service Requests to the Mailing and Shipping Solutions Center. The MyMSSC Portal provides customers with the perfect complement to our traditional services and is a fast, straightforward, and secure process for commercial customers to manage their service requests. This guide is designed to assist Business Service Administrators (BSAs) utilizing the MyMSSC Portal in the Business Customer Gateway (BCG).

Promotions Alert: 4/15/2025

2025 Promotions Activity Reports: Procedure to Address Known Defects

Automated Certificate of Mailing User Guide

Informed Visibility Data Feed Instructions

Sustainability Add-On Slides