Sorting & Delivery Center (S&DC) Q&A

Enterprise Payment System-ACS/AEC Factsheet

Customers invoiced through the National Customer Support Center can pay for Address Change Service (ACS) and Address Element Correction (AEC) using their Enterprise Payment Account.

USPS Ship Unused Outbound Labels Refund Request Fact Sheet

Instructions and references for submitting a refund request in USPS Ship for unused outbound labels.

Marriage Mail Incentive Fact Sheet

Marriage Mail is a form of direct mail in which marketing service companies combine or “marry” advertisements (e.g., coupons or sales notices) from multiple companies into one mail piece to reduce the cost of the mailing for individual advertisers. The Marriage Mail Incentive is a discounted (incentive) price offered on saturation Marketing Mail letters and flats which meet certain requirements including weight and advertiser content. It has been developed in response to market needs and will benefit the mailing industry, small businesses, consumers and the USPS. As of July 9, 2023, the incentive price will be a 10% discount on qualifying pieces.

Request a Review of a Postage Assessment

This fact sheet instructs mailers on the steps required to request a review of a postage assessment.

ePOBOL Fact Sheet

With the current implementation of EPS, business customers are able to manage their PO Boxes, Caller Services and Reserve Boxes online using the new Enterprise PO Boxes Online (ePOBOL) service.

Setting up IV-MTR® USPS Ship Domestic Outbound data feeds

Package Platform Concept (PPC) is now USPS Ship. These are instructions and references for setting up data feeds for USPS Ship IV-MTR Outbound Packages.

eVS/USPS Ship Comparison Fact Sheet

Package Platform Concept (PPC) is now USPS Ship.  This is a helpful guide to understanding changes as shippers migrate from eVS to USPS Ship.  

Exceptional Dispatch

TSI Promo Job Aid

To go back to Portal Guide

Intelligent Mail® for Small Business (IMsb) Fact Sheet

This fact sheet contains an overview of the IMsb Tool, its benefits, and how it works.

Online Permit Creation Fact Sheet

Pay Permit Fees and Auto-Fee Renewal Fact Sheet

Please note that the BCG user must be the BSA or BSA delegate for manage mailing activity and be the EPS administrator or payment manager to use this service.

Occupancy Trends Briefing Sheet

Informed Delivery Mail.XML Fact Sheet

This is a fact sheet for how to submit campaign data using Mail.XML eDoc via PostalOne!  

For more detailed information, please see the Informed Delivery Mail.XML Mailer Guide. 

Informed Delivery Mail.dat Fact Sheet

This is a fact sheet for how to submit campaign data using Mail.dat eDoc via PostalOne!  

For more detailed information, please see the Informed Delivery Mail.dat Mailer Guide. 

Elimination of Full-Service Manual Address Correction STIDs Communication

Electronic Postage Statement Submission

Overview of two methods of electronic postage statement submission: IMsb Tool and Postal Wizard.

CASS™ Cycle O - Executive Summary

Seamless Acceptance Undocumented Category 14 Fact Sheet

Intelligent Mail barcode Accounting (IMbA) and Qualified Business Reply Mail

Qualified Business Reply Mail (QBRM) is Business Reply Mail type that utilizes the enhanced processing capability of Intelligent Mail barcode Accounting (IMbA) to reduce processing times and ensure QBRM mailers receive reply mail and invoices quickly. IMbA is an automated solution for the counting, rating, invoicing, and billing processes. Using the Intelligent Mail barcode (IMb) on the mailpiece, the mail processing equipment counts destinations approved and assigned to the mailer. Invoicing is sent daily, directly to PostalOne!.

Terms and Conditions for CASS™ End Users

This document outlines the terms and conditions for CASS™ certification for end users.

Terms and Conditions for CASS™ Software Developers

This document outlines the terms and conditions for CASS™ certification for developers.

MyMSSC Portal - Business Service Administrator (BSA) Instructions

After granting users access to the MyMSSC Portal in the Business Customer Gateway (BCG), Business Service Administrators (BSAs) are required to complete a few additional steps to enable users in the MyMSSC Portal.

Seamless Acceptance Undocumented Mail Fact Sheet

Provides insight into the source of undocumented error reporting, common causes, and best practices. For more information please see the Seamless Acceptance fact sheet and the Publication for Streamlined Mail Acceptance for Letters and Flats.

Full-Service Electronic Verification Automated Assessment Process Fact Sheet

In November 2016, the USPS began assessments for Full-Service Mail Quality Metrics determined to be over the established threshold in a calendar month. These assessments result in the removal of the Full-Service discount on those pieces exceeding the established threshold.

Election Mail Permit Based Solutions

TotalDPS – Programmer Specs

This document provides information for calculating TotalDPS.

Informed Visibility® Mail Tracking & Reporting (IV®-MTR) Fact Sheet

This fact sheet provides an overview of the benefits of the IV-MTR application and where to go for more information.

Mail Quality Data through IV®-MTR Fact Sheet

Mail Quality Data (MQD-IV) leverages the Informed Visibility® Mail Tracking & Reporting (IV-MTR) application to enable mailers to receive uncapped Mail Quality Data. Detailed error data from the Mailer Scorecard is available for Full Service, Move Update, eInduction, and Seamless Acceptance.

Buried in Return to Sender Mail?

Automated Business Reply Mail® (ABRM) Brochure

This brochure provides an overview of the ABRM tool, its benefits, and a quick guide for getting started.

CRID Management

Customer Registration ID (CRID) Overview. What is a CRID and why should I only have one?

PCC Non-Disclosure Agreement Sample Letter

Full-Service Automated Verification Fact Sheet

All Full-Service mailings entered at a Business Mail Entry Unit (BMEU) will be verified using automated sampling and verification processes beginning July 1, 2021.

Full-Service Automated Verification Fact Sheet

This document has moved to https://postalpro.usps.com/full-service-auto-verification. Thank you.

Full-Service Address Change Service (ACS) Enrollment For Intelligent Mail for Small Business (IMsb) Tool Users and How to Retrieve the Address Correction Data

Customer Validation Tool Fact Sheet

This fact sheet is for the Customer Validation Tool accessible through the Business Customer Gateway. Information specific to balance checks is located here: https://postalpro.usps.com/balance-check

Mailer Identifier (MID) Exception Process

The Postal Service will issue a Mailer Identifier (MID) to a mailer for use in the Intelligent Mail® container barcode, Intelligent Mail® tray barcode, Intelligent Mail® barcode or Intelligent Mail® package barcode. The MID is a field within the Intelligent Mail barcodes and is used to identify the mailer.

Full-Service Certified Mail Service Providers (MSP) Information Sheet

The list of certified MSPs is updated frequently. To ensure that you have the most current list of certified MSPs visit https://postalpro.usps.com/certifiedmsps

January 2021 Price Change Fact Sheet

Move Update Methods Requirements Fact Sheet

This fact sheet identifies the variety of products and services that help improve the accuracy of mailing lists, the quality of the physical addresses, and provide Change-of-Address (COA) information.

Address Quality Census Measurement and Assessment Process (AQCMAP) Fact Sheet

IMB Tracing Migration to IV Factsheet

Full-Service Palletization Fact Sheet

The following guidelines should be followed when determining if a pallet should be prepared and placarded.

Addressing Fact Sheet for Package Services Flats

This document is for mailers who are sending Flat-size Bound Printed Matter (such as catalogs) using the Presorted or Carrier Route prices or Flat-size Media Mail or Library Mail (such as large envelopes) using the Presorted prices.

Addressing Fact Sheet for Periodicals Flats

An overview of new address requirements for mailers who are sending flat-size Periodicals (such as magazines and newspapers).

Seamless Acceptance FAQs (October 21, 2020)

Service Performance Measurement Fact Sheet

This document provides information for Service Performance Measurement.

Customer Registration Identification (CRID) and Mailer Identifier (MID) Acquisition Fact Sheet

This document provides an overview of the methods customers can use to request a Mailer ID (MID) or Customer Registration ID (CRID) from the Postal Service.