FAQs
11/02/2020
Addressing Fact Sheet for Periodicals Flats

An overview of new address requirements for mailers who are sending flat-size Periodicals (such as magazines and newspapers).

FAQs
08/13/2020
USPS Picture Permit® Indicia (PPI) FAQs

Frequently asked questions about the Picture Permit™ Indicia (PPI) program. Topics include a general overview, pricing, participation, authorization process, commingling, Mail Service Providers. 

FAQs
09/13/2019
Share Mail™ FAQ

This document covers FAQs for Share Mail, including submission requirements, payments and reporting, and general product questions.

FAQs
01/08/2019
2019 Earned Value Promotion FAQs

The 2019 Earned Value Reply Mail Promotion is intended to help slow the decline of First-Class Mail including Business Reply Mail (BRM) and Courtesy Reply Mail (CRM) pieces. As technology continues to disrupt mail volume, the Postal Service would like to encourage mailers to continue distributing BRM, CRM, and Share Mail pieces. Mailers who register their Mailer ID (MID) information and use eligible Intelligent Mail barcodes on their BRM, CRM, and Share Mail pieces may receive a postage credit for each mailpiece that is placed in the mailstream by the recipient and scanned during the promotion period.

 

FAQs
12/04/2018
Mail Quality Data through IV®-MTR FAQs
Mail Quality Data (MQD-IV) leverages the Informed Visibility® Mail Tracking & Reporting (IV-MTR) application to enable mailers to receive uncapped Mail Quality Data. Detailed error data from the Mailer Scorecard is available for Full Service, Move Update, eInduction, and Seamless Acceptance.
FAQs
05/04/2018
USPS Printer Directory FAQs

I don't feel comfortable sharing my financial information. How is it securely stored?

USPS® does not save or store any financial information you provide as a part of the Printer Directory application. Your financial information is delivered to us through an encrypted message and deleted once the review process is complete.

How long will it take before my application is approved?

The review and approval process will usually take 2 - 3 weeks. You will receive an email when your application has been reviewed and an approve/reject determination has been reached. If you do not see an email in your inbox, please check your spam folder. You can also check your Business Customer Gateway account periodically as your application status may change.

What do I do if my application is rejected?

Please login to the USPS Business Customer Gateway and navigate to the Printer Directory application landing page. The reason(s) for rejection will be displayed beneath the listing’s status. If you have questions about the reason(s) for rejection, please send an email to printerdirectory@usps.gov.

I don't see my listing on the Printer Directory tool map. Who should I contact?

Please log in to your BCG account to check if your listing’s status is “Active and Online”. If the status is “Active and Online” and you still don’t see your listing, please send an email to printerdirectory@usps.gov.

Can my listing still be part of the Printer Directory if I do not sign the Terms & Conditions?

No. The United States Postal Service® must receive your electronically signed agreement before any listing will be activated.

Where do I find support for registering on the Business Customer Gateway?

Please contact Technical Support at 1-800-344-7779