Skip to main content
TOP

Automated Package Verification (APV) System

The purpose of the APV System is to support recovery of postage discrepancies in an automated fashion, and in a way that protects the customer relationship.

Who is the APV system for?

Parcels

Description

In an effort to automate, streamline, and create a better customer experience, the USPS is building a new Automated Package Verification (APV) System to capture postage discrepancies. The primary purpose of the APV System is to support recovery of postage discrepancies in an automated fashion, and in a way that protects the customer relationship. After detecting discrepancies and calculating the postage adjustment, the system will submit a file to Vendors with data to support postage adjustment. Vendors will pay or collect the adjustment amount and enable customers to dispute postage adjustments. The newly built system will maintain records of all items related to postage adjustments and disputes.

Current PC Postage revenue assurance practices rely heavily on the manual "postage due" process; detection is an imperfect science, as instances are detected manually by employees in the acceptance and processing environment. Only a limited portion of PC Postage volume is entered at the retail counter, limiting the opportunity to detect and augment postage for short paid pieces at the counter. In addition, PC Postage volume frequently does not feature the amount of postage paid printed on the label ('stealth/hidden postage'). This practice presents further challenges in manual detection at the retail counter and throughout the processing and delivery network. This new system will automate the postage due process, create a better customer experience, and align USPS with current competitor practices.

No vendor information posted for this page yet.

Featured Resources

Related Products

Electronic Verification System (eVS®)

The Electronic Verification System (eVS®) enables parcel mailers to submit documentation and pay postage by transmitting electronic manifest files to the eVS database.

Intelligent Mail® Package Barcode (IMpb)

IMpb provides piece-level data to enable the Postal Service to increase efficiency, add value to its package product line, and enhance its package tracking capabilities.

Bulk Proof of Delivery Program

The bulk proof of delivery program gives mailers the ability to receive signature proof of delivery records for applicable mailpieces without requesting them individually. This enhancement allows mailers to retain records longer than the Postal Service retention period and provides mailers a more efficient way to handle signature records.

Shipper Paid Services

Shipper Paid Services is an ACS fulfillment option that allows parcel mailers to receive an electronic address correction and pay forwarding or return postage via their ACS account rather than charging the customer. 

Bulk Parcel Return Service

Bulk parcel return service (BPRS) allows mailers of large quantities of Standard Mail machinable parcels that are either undeliverable-as-addressed or opened and remailed by addressees to be returned to designated postal facilities.

Contact

For more information about Automate Package Verification, contact us at markes.s.lucius@usps.gov.

Feedback