Mailpiece Design Analyst (MDA) Customer Service Help Desk

The MDA Customer Service Help Desk is a centralized process that connects customers directly with Mailpiece Design Analysts (MDAs) who have specialized mailpiece design expertise.

Please click here to learn about the streamlined approval process.

MDA Services

MDAs have specialized industry expertise and can assist with:

  • Technical mailpiece design questions
  • Mailpiece analysis and physical review
  • Automated Business Reply Mail® (ABRM) tool assistance and reply mail artwork requests
  • Advice and evaluations on mailpieces for automation compatibility
  • Providing information on Intelligent Mail®
  • Hand Held Templates
  • Other tests, reviews and services related to the design of a mailpiece

Customer support rulings are available here.