Mailpiece Design Analyst (MDA) Customer Service Help Desk

The MDA Customer Service Help Desk is a centralized process that connects customers directly with Mailpiece Design Analysts (MDAs) who have specialized mailpiece design expertise.

MDA Services

MDAs have specialized industry expertise and can assist with:

  • Technical mailpiece design questions
  • Mailpiece analysis and physical review
  • Automated Business Reply Mail® (ABRM) tool assistance and reply mail artwork requests
  • Advice and evaluations on mailpieces for automation compatibility
  • Providing information on Intelligent Mail®
  • Hand Held Templates
  • Other tests, reviews and services related to the design of a mailpiece

Customer Support Ruling for Mailing Letter-Size Mailpieces with Magnets at Automation Prices

Customer Support Ruling for Laminated Card-Type Letter and Postcard

Featured Resources

Presentations
01/01/2019
Basic Design Elements Letters and Cards

Announcements
08/06/2020
Best Practices Guide for Imitation Markings and Trademarks

Fact Sheets
Commonly Asked Mailpiece Design Analyst (MDA) Customer Questions

Announcements
08/13/2021
FAQ's for the new Larger Sized Postcard

Presentations
01/12/2021
Folded Self-Mailer Presentation

Fact Sheets
09/24/2025
Mailpiece Design Analyst (MDA) Customer Service Help Desk Brochure

FAQs
12/02/2021
Mailpiece Design Analyst (MDA) Customer Service Help Desk FAQs

Tech Guides
06/27/2023
Trailing Edge Die-Cut (Ted-C) Letters Template

Technical Specifications
06/20/2024
Trailing Edge Die-Cut (TED-C) Process for Eligibility at Automation Letter Prices