Product Tracking and Reporting (PTR)

Product Tracking and Reporting (PTR) is the database that stores tracking scan data for all barcoded packages and extra services products.

Who is PTR for?

Barcoded packages and extra services products

Parcels

Parcels

Latest Updates

Description

Product Tracking and Reporting (PTR) is the database that stores tracking scan data for all barcoded packages and extra services products. The scan events take place from acceptance all the way to delivery. The tracking information comes from business mailers’ files, handheld scanners, retail equipment, mail processing equipment, and many other Postal systems. Signature images are also available for applicable products. Extract files are sent to business customers to supply them with tracking events. The USPS Tracking™ website is also available to individual customers to check the delivery status of their items and request proof of delivery or e-mail notification, when applicable.

Featured Resources

Announcements
11/01/2024
PTR Modernization

PTR is being modernized to deliver a best-in-class visibility solution for customers.

Data Files
PTR Error/ Warning Messages

This document provides information on the Product Tracking System Error and Warning Messages.

Program Requirements
08/03/2024
Data Files
07/12/2024
Updated List: Service Type Codes for Intelligent Mail® Package Barcode (IMpb)

This document provides the updated service type codes for  Intelligent Mail® Package Barcodes.

Related Products

Electronic Verification System (eVS®)

The Electronic Verification System (eVS®) enables parcel mailers to submit documentation and pay postage by transmitting electronic manifest files to the eVS database.

Intelligent Mail® Package Barcode (IMpb)

The Intelligent Mail Package Barcode (IMpb) provides the best commercial prices with the largest discount available, piece-level tracking information at no additional charge for most products, and access to new products, services, and enhanced features. The addition of two (2) supplemental IMmb’s to the existing IMpb on a USPS shipping label results in enhanced package visibility with less mail rework.

Bulk Proof of Delivery Program

The bulk proof of delivery program gives mailers the ability to receive signature proof of delivery records for applicable mailpieces without requesting them individually. This enhancement allows mailers to retain records longer than the Postal Service retention period and provides mailers a more efficient way to handle signature records.

Contact

For inquiries, please contact 877-264-9693 (select option 1) or send an email to impb@usps.gov.