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05/12/2026
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04/13/2026
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12/16/2025
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12/16/2025
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10/02/2025
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10/02/2025
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10/27/2025
Request Letter Template to Change EPS BSA in the BCG
Form to change the Enterprise Payment System (EPS) business services administrator (BSA) in the Enterprise Payment System (EPS).
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04/11/2025
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12/13/2024
Customer Outage Questionnaire
Use this document to report an outage or system errors. Please send to PackageFraudPrevention@usps.gov and denote the e-mail as high importance.
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08/28/2024
Customer Appeal Letter Template
This letter template should be used by customers appealing a local ruling.
The customer completes the letter and submits it locally where the initial ruling they are appealing was made. The template includes a checklist for the customer to ensure that appropriate supporting documentation is provided along with the appeal letter.
For additional information regarding rulings on mailing standards and appeals of those rulings go to DMM 607.2.0.