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Automated Returns

USPS has developed a new verification and payment method for Merchandise Returns Services (MRS) customers, called Automated Returns. The current MRS process poses challenges such as reliance on sampling, lack of package-level pricing details, lack of visibility when a returned package travels through the mail stream, and packages held at Postage Due units before being returned to Traditional Verification customers.

 

 

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Description

Automated Returns leverages upgraded Package Processing Equipment (PPE) to capture package attributes to expedite processing and enable consistently accurate pricing. The upgraded infrastructure enables USPS to price each package individually, provide package-level visibility for pricing, eliminate all manual pricing activities, and return packages directly to shippers.

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Featured Resources

  • Fact Sheets 11/27/2018

    Automated Returns Fact Sheet

    Automated Returns leverages upgraded Package Processing Equipment (PPE) to capture package attributes to expedite processing and enable consistently accurate pricing.

  • Fact Sheets 11/27/2018

    Automated Returns Fact Sheet For PC Postage

    Automated Returns leverages upgraded Package Processing Equipment (PPE) to capture package attributes to expedite processing and enable consistently accurate pricing.

  • User Guides 11/30/2018

    Automated Returns User Guide

    USPS has developed a new verification and payment method for Merchandise Returns Service (MRS) and Scan Based Payment (SBP) customers, called Automated Returns.

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