To view 2019 focus group notes and presentations click here. Resources November 2020 MTAC Focus Group Action Items November 2020 MTAC Focus Group Session Notes Mail Entry and Payment Technology November 2020 MTAC Customer Experience, Product Innovation, Marketing Questions and Answers November 2020 MTAC Focus Group Notes Delivery and Network Operations Enterprise Analytics November 2020 MEPT MTAC Questions and Answers November 2020 MTAC Focus Group Customer Experience, Product Innovation, Marketing November 2020 MTAC Focus Group Delivery and Network Operations/Enterprise Analytics November 2020 MTAC Focus Group Mail Entry and Payment Technology July 2020 MEPT MTAC Questions and Answers July 2020 MTAC Focus Group Session Notes Mail Entry and Payment Technology July 2020 MTAC Focus Group Action Items July 2020 MTAC Focus Group Customer Experience, Product Innovation, Marketing Task Team 31 SOP - Incident Communications Hot Wash Close-Out Task Team 29 CASS Cycle O Close-Out Task Team 28 Business Mailer Security and Privacy Priorities Close-Out March 2020 MTAC Focus Group Action Items March 2020 MTAC Focus Group –Delivery and Network Operations Enterprise Analytics March 2020 MTAC Focus Group –Mail Entry and Payment Technology March 2020 MTAC Focus Group Product Innovations -Informed Delivery March 2020 MTAC Focus Group-Product Innovations-Letters and Flats March 2020 MTAC Focus Group-Product Innovations-Packages January 2020 MTAC Focus Group Action Items January 2020 MTAC Focus Group Notes –Mail Entry and Payment Technology January 2020 MTAC Focus Group Notes –Customer Experience, Product Innovation, Marketing January 2020 MTAC Focus Group Product Innovations –Informed Addressing January 2020 MTAC Focus Group Product Innovations -Informed Delivery January 2020 MTAC Focus Group Notes -Delivery, Network Operations/Enterprise Analytics January 2020 MTAC Focus Group-Product Innovations-Shipping Products and Services January 2020 MTAC Focus Group Product Innovations Flats January 2020 MTAC Focus Group-Product Innovations-Letters January 2020 MTAC Focus Group –Mail Entry and Payment Technology