Featured Resources
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Contact Lists 01/29/2018
Industry Resource Guide - Mailing / USPS® Area and HQ Contacts Guide
This guide is a tool to provide you with the information you need to navigate Postal Service resources, including Barcode Certification and Business Mail Acceptance support directories.
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Contact Lists 03/02/2018
Industry Resource Guide Shipping -- February 2018
This guide provides information, contacts, and website addresses for all the information needed for shipping with the US Postal Service.
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Tools 11/21/2016
Customer Communications Matrix
This document is designed to inform industry members and business customers about the different communications channels the USPS uses to share relevant information.
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Contact Lists 11/06/2015
FAST® Escalation Procedures
Important contact information for FAST®, including the Help Desk and who to contact in the event of local facility Drop Shipment issues.
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Contact Lists 10/20/2016
Postal Leadership Organizational Chart
The official organizational chart of USPS leadership.
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Presentations
Conversion Graphic for Ordering MTE Sleeves and Trays
This illustrated guide is a tool to assist mailers and Postal Service employees in ordering the correct ratio of Mail Transport Equipment (MTE).
Industry Meetings
This group contains information related to MTAC and NPF meetings.
The MTAC Open Session (formerly known as the USPS Leadership Forum for Stakeholders) is a quarterly meeting that provides an opportunity for a wide range of interested mailing industry stakeholders to hear about current initiatives and issues directly from the Postal Service's senior leadership. A USPS Stakeholders’ Reception immediately following the MTAC Open Session allows stakeholders and postal leaders, managers, and key staff to interact in a more relaxed environment. To receive an invitation to the Open Session and reception, please email IndustryFeedback@usps.gov.
The National Postal Forum is the ideal way to stay in sync with U.S. Postal Service Executives and Industry Leaders in the Mailing and Shipping Industry. With the rapidly progressing and changing mailing industry you can learn about current and future technologies at the 2018 NPF and stay ahead of the curve. The Exhibit Hall at the NPF is the largest tradeshow of its kind.
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Presentations 11/06/2014
Mail Prep and Entry Focus Group Webinar (November 2014)
This document contains the November 2014 Mail Prep & Entry Focus Group Webinar presentation.
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Presentations 11/25/2014
MTAC Webinar: DCSF Standard Mail Load Leveling Updated (November 25, 2014)
This document contains the presentation for the DCSF Standard Mail Loal Leveling Updates Webinar.
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Presentations 11/05/2014
Mail Entry Roadmap Update and the Mailer Scorecard Webinar (November 5, 2014)
This contains the November 2014 MTAC presentation for the Mailer Scorecard webinar.
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Presentations 08/14/2014
Mail Prep and Entry Focus Group Webinar (August 2014)
This document contains the August 2014 Mail prep & Entry Focus Group Webinar presentation.
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Presentations 11/14/2014
Strengthening the PCC / MTAC Partnership Ellie Alexander Industry Member National PCC Advisory Committee
This document containos the presentation on Strengthening the PCC/MTAC Partnership.
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National Postal Forum (NPF)
The National Postal Forum (NPF) is a tradeshow and conference featuring the latest USPS® products, services, and information.
MTAC Meeting Notes and Presentations (Archives)
Archives of past meeting notes and agendas.
USPS® Workshops and Webinars
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Presentations 11/07/2017
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Presentations 10/24/2017
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Presentations 10/12/2017
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Presentations 10/11/2017
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Presentations 10/10/2017
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Presentations 10/10/2017
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Presentations 10/05/2017
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Presentations 10/03/2017
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Presentations 10/04/2017
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Presentations 10/04/2017
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Presentations 09/18/2017
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Presentations 09/13/2017
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Presentations 09/13/2017
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Presentations 09/01/2017
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Presentations 09/01/2017
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Presentations 08/15/2017
Informed Delivery Advanced Webinar Series (August 2017)
Audio/Visual link for the Informed Delivery Advanced Webinar Series presentation.
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Presentations 08/29/2017
Informed Delivery Advanced Webinar Series (August 2017)
Audio/Visual link for the Informed Delivery Advanced Webinar Series presentation given on August 29, 2017.
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Presentations 07/14/2017
Informed Delivery Webinar (July 2017)
Link for the Informed Delivery Webinar presented on July 7, 2017.
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Presentations 03/31/2017
The Power of Information (Informed Visibility) (March 2017) Powerpoint
VP of Enterprise Analytics, Isaac Cronkhite, and his team will discuss how the Postal Service is leveraging visibility and technology to harness the power of information through Informed Visibility (IV). See how the Postal service presents business intelligence to stakeholders in easy to understand cutting edge visualizations.
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Presentations 03/31/2017
The Power of Information (Informed Visibility) (March 2017)--Audio Link
Audio Link for The Power of Information (Informed Visibility) Webinar presented on March 31, 2017.
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Presentations 03/29/2017
Informed Delivery Security Considerations Webinar (March 2017)--Powerpoint
In response to Industry requests during the March 2017 MTAC Product Innovation and Emerging Technology Focus Group meeting and other Industry meetings, the Postal Service is providing an opportunity to learn more about security considerations of Informed Delivery.
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Presentations 03/29/2017
Informed Delivery Security Considerations (March 2017)--Audio Link
Audio Link for Informed Delivery Security Considerations Webinar presented on March 29, 2017 by Robert Dixon, USPS Executive Director, Product Technology Innovation.
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Presentations 03/01/2013
Network Rationalization Update (March 2013)
This document is a presentation of the Network Rationalization Update webinar.
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Presentations 12/30/2013
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Presentations 11/14/2013
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Presentations 10/22/2013
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Presentations 10/22/2013
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Presentations 01/28/2015
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Presentations 01/28/2015
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Presentations 01/28/2015
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Presentations 01/28/2015
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Presentations 01/28/2015
USPS®: Transforming the Mail (Betty Su, USPS Executive Director, Brand Marketing)
This presentation provides information on Government Mail Day and topics surrounding mail.
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Presentations 01/28/2015
Digital Initiatives (Randy Miskanic, USPS® VP, Secure Digital Solutions)
This presentation provides information on digital innovations.
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Presentations 01/28/2015
Addressing: Issues and Opportunities for Government Agencies (Jim Wilson, USPS® Manager, Address Management)
This presentation provides information on addressing; topics include issues and opportunities for government agencies.
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Presentations 08/20/2015
Keeping it Simple: Address Change Service (ACS) - It's All in the Service Type ID
This file is a WebEx ARF recording file for the PCC Webinar: Keeping it Simple: Address Change Service (ACS) - It's All in the Service Type ID
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Presentations 09/09/2015
PCC + MTAC = Gr8 Synergy
This is a WebEx ARF recording file for the PCC Webinar: PCC + MTAC = Gr8 Synergy.
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Presentations 09/02/2015
Seamless Acceptance and Mailer Quality Reports
This is a Webex ARF recording fil of the NPF Webnar: Seamless Acceptance and Mailer Quality Reports.
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Presentations 08/28/2015
New Technology in USPS® Mailing Promotions: Deeper Dive
This is a ARF recording file from the NPF Workshop: New Technology in USPS Mailing Promotions - Deeper Dive.
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Presentations 08/27/2015
Mailer Scorecard for Power Users
This file is a WebEx ARF recording file from the NPR Workshop: Mailer Scorecard for Power Users.
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Presentations 08/06/2015
How to Have an Award-Winning Education Event and Grow Your Postal Customer Council (PCC)
This file is a WebExARF recording file for the webinar: How to Have an Award-Winning Education Event and Grow Your Postal Customer Council (PCC).
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Presentations 05/20/2015
Overview of Executive Mail Center Manager Certification at National Postal Forum (March 4, 2015)
This document is a presentation for the Overview of Executive Mail Center Manager Certification at National Postal Forum.
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Presentations 08/07/2015
Keeping PCC Strong After Good Times Pass
This file is a WebEx ARF recording file from the PCC Webinar: Keeping PCC Strong After Good Times Pass.
2017 Webinars
2013 Webinars
Government Mail Education Day (January 28, 2015)
National Postal Forum (NPF) Webinars
Mail Spoken Here!
Keeping up with all the news affecting the mailing industry can be a bit challenging at times. What is it, and where can you find it? In response to customers’ requests for more information, the Office of Industry Engagement and Outreach, Consumer and Industry Affairs, has created this messaging tool, Mail Spoken Here, on the latest mail news coming from the Postal Service. Mail Spoken Here is intended as an ongoing news recap of all mailing requirements, Federal Register notices, Postal Bulletin articles, and webinars.
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Announcements 04/24/2018
Mail Spoken Here - Special NPF Edition - April 2018
Special Edition Industry Alert with information on this year's National Postal Forum in San Antonio, Texas, May 6 - 9.
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Announcements 03/30/2018
Mail Spoken Here (March 30 2018)
Document contains March 2018 edition of "Mail Spoken Here" - the electronic newsletter summarizing recent USPS news and developments.
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Announcements 02/16/2018
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Announcements 04/24/2018
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Announcements 12/20/2017
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Announcements 09/25/2017
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Announcements 08/31/2017
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Announcements 07/31/2017
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Announcements 06/30/2017
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Announcements 03/28/2017
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Announcements 01/26/2017
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Announcements 01/29/2016
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Announcements 11/15/2016
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Announcements 10/24/2016
Contact
For questions, please email IndustryFeedback@usps.gov.