USPS Printer Directory FAQs

I don't feel comfortable sharing my financial information. How is it securely stored?

USPS® does not save or store any financial information you provide as a part of the Printer Directory application. Your financial information is delivered to us through an encrypted message and deleted once the review process is complete.

How long will it take before my application is approved?

The review and approval process will usually take 2 - 3 weeks. You will receive an email when your application has been reviewed and an approve/reject determination has been reached. If you do not see an email in your inbox, please check your spam folder. You can also check your Business Customer Gateway account periodically as your application status may change.

What do I do if my application is rejected?

Please login to the USPS Business Customer Gateway and navigate to the Printer Directory application landing page. The reason(s) for rejection will be displayed beneath the listing’s status. If you have questions about the reason(s) for rejection, please send an email to printerdirectory@usps.gov.

I don't see my listing on the Printer Directory tool map. Who should I contact?

Please log in to your BCG account to check if your listing’s status is “Active and Online”. If the status is “Active and Online” and you still don’t see your listing, please send an email to printerdirectory@usps.gov.

Can my listing still be part of the Printer Directory if I do not sign the Terms & Conditions?

No. The United States Postal Service® must receive your electronically signed agreement before any listing will be activated.

Where do I find support for registering on the Business Customer Gateway?

Please contact Technical Support at 1-800-344-7779