Service Standards

Service Standards were first published in January 2007 in accordance with requirements of the Postal Accountability and Enhancement Act of 2006. Service Standards are updated quarterly (January, April, July, October) to reflect changes in the processing, transportation, and delivery network.

Service Standards are officially defined as "A stated goal for service achievement for each mail class." A Service Standard represents the level of service that the USPS® strives to provide to customers. These standards are considered to be one of the primary operational goals, or benchmark against which service performance is compared in various measurement systems.

Featured Resources

Announcements
07/09/2023
***NEW*** Service Standards File Layouts (Effective July 9, 2023)

User Guides
10/06/2023
USPS Service Standards Getting Started Guide

Tools
Service Standards Maps (Market Dominant only)

Originating Service Standards

Data Files
07/02/2024
Originating Service Standards FY2024 Q4

This spreadsheet details originating service standards for Q4 FY2024. The file attached is compressed.

Data Files
07/02/2024
Priority Mail Service Standards Exceptions FY2024 Q4

The file attached is compressed. This spreadsheet details Priority Mail Service Standards Exceptions for Q4 FY2024. To download a version of this file with headers, please click here.

Data Files
02/01/2024
File Layout for Combined Originating Service Standards and Priority Mail Exceptions File

Data Files
07/02/2024
Combined Originating Service Standards and Priority Mail Service Standards Exceptions FY2024 Q4

This spreadsheet provides the combined originating service standards and Priority Mail service standards exceptions for Q4 FY2024. The file attached is compressed.

Destination Entry Service Standards

Data Files
07/02/2024
Destination Entry Service Standards FY2024 Q4

This spreadsheet details destination entry service standards for Q4 FY2024. To download a version of this file with headers, please click here.

Data Files
07/02/2024
Parcel Select and Parcel Select Lightweight Service Standards FY2024 Q4

This spreadsheet details Parcel Select and Parcel Select Lightweight service standards for Q4 FY2024. To download a version of this file with headers, please click here.

Data Files
07/02/2024
Parcel Select and Parcel Select Lightweight Service Standards Exceptions FY2024 Q4

This spreadsheet provides information for Parcel Select and Parcel Select Lightweight Service Standards Exceptions.

Commercial ON Pairs

Data Files
07/02/2024
Commercial ON Pairs FY2024 Q4

This spreadsheet provides information for Service Standards: Commercial ON Pairs FY2024 Q4. To download a version of this file with headers, please click here.