Service Standards

Service Standards are officially defined as "A stated goal for service achievement for each mail class." A Service Standard represents the level of service that the USPS® strives to provide to customers. These standards are considered to be one of the primary operational goals, or benchmark against which service performance is compared in various measurement systems.

 

Featured Resources

User Guides
02/07/2025
Proposed Service Standards File Layouts/Release Notes

User Guides
10/06/2023
USPS Service Standards Getting Started Guide

Tools
Service Standards Maps (Market Dominant only)

Originating Service Standards

Data Files
02/04/2025
Originating Service Standards FY2025 Q2

This spreadsheet details originating service standards for Q2 FY2025. The file attached is compressed. To download a version of this file with headers, please click here.

Data Files
02/04/2025
Priority Mail Service Standards Exceptions FY2025 Q2

The file attached is compressed. This spreadsheet details Priority Mail Service Standards Exceptions for Q2 FY2025. To download a version of this file with headers, please click here.

Data Files
02/01/2024
File Layout for Combined Originating Service Standards and Priority Mail Exceptions File

Data Files
02/04/2025
Combined Originating Service Standards and Priority Mail Service Standards Exceptions FY2025 Q2

This spreadsheet provides the combined originating service standards and Priority Mail service standards exceptions for Q2 FY2025. The file attached is compressed.

Destination Entry Service Standards

Data Files
01/13/2025
Destination Entry Service Standards FY2025 Q2

This spreadsheet details destination entry service standards for Q2 FY2025. To download a version of this file with headers, please click here.

Data Files
01/13/2025
Parcel Select Service Standards FY2025 Q2

This spreadsheet details Parcel Select service standards for Q2 FY2025. To download a version of this file with headers, please click here.

Data Files
01/13/2025
Parcel Select Service Standards Exceptions FY2025 Q2

This spreadsheet provides information for Parcel Select Service Standards Exceptions.

Commercial ON Pairs

Data Files
01/13/2025
Commercial ON Pairs FY2025 Q2

This spreadsheet provides information for Service Standards: Commercial ON Pairs FY2025 Q2. To download a version of this file with headers, please click here.